Delivery Practice Owner, Associate Director

Fitch Group • Toronto, ON

9d • CA$90,000 - CA$130,000 • Hybrid

About The Position

As one of the world’s top three credit ratings agencies, Fitch Ratings plays a critical role in global capital markets by providing credit analysis, ratings, research, and commentary to financial market participants. For over 100 years, Fitch Ratings has been creating value for global markets through its rigorous analysis and deep expertise, which have resulted in a variety of market leading tools, methodologies, indices, research, and analytical products. Fitch Ratings is part of Fitch Group, a global leader in financial information services with operations in more than 30 countries, which also includes Fitch Solutions. With dual headquarters in London and New York, Fitch Group is owned by Hearst. Join our fast growing Toronto innovation hub, where we’re building production grade AI to reshape global credit decisions. Here, you won’t just ship features—you’ll help reinvent an industry using decades deep proprietary data and a modern tech stack, free from heavy legacy. Backed by full enterprise support, you’ll build reliable, explainable intelligence at real scale within a collaborative, outcome driven community. If you’re looking for purposeful work, constant learning, and a place where your impact and growth accelerate—this is where you’ll thrive. The Delivery Owner is a squad-facing role within the Delivery Management track of Technology & Data Delivery Enablement, ensuring predictable delivery for an Agile squad(s). This role enables end-to-end delivery, ensuring predictable execution, proactive dependency management, and continuous evolution of ways of working. While evolving beyond traditional Scrum Master responsibilities, this role remains deeply rooted in Agile values with coaching at its core. This position operates within a culture of agility, accountability, delivery excellence, and continuous improvement. It ensures delivery among an Agile squad(s) and drives the integration of AI-enabled practices into the delivery process. Accountable for squad delivery metrics, predictability, and throughput. The Delivery Owner implements AI-enabled practices to improve squad delivery predictability and provides concise, decision-ready communication to stakeholders. This role partners with Product Owners, Business Analysts, Delivery Leads, Tribe Leads and squad members while driving a culture where commitments are met, delivery is predictable, and continuous improvement is embedded in daily work. As a key practitioner, this role has the opportunity to make contributions to Communities of Practice, to help establish delivery standards.

Requirements

• Bachelor’s degree in Business, Technology, or a related field, or equivalent experience.
• 3–5 years in Agile delivery, including experience as a Delivery Owner or Scrum Master, with a proven track record delivering initiatives with measurable outcomes.
• Certified Scrum Master (CSM) or equivalent certification.
• Strong stakeholder management and communication skills, with experience collaborating across squads and functions.
• Proficient with delivery tools (e.g., Jira, Confluence).

Nice To Haves

• Certified Scrum Professional (CSP) or other advanced Agile certifications (e.g., SAFe, Kanban).
• Experience with Kanban, flow metrics, DevOps practices, or AI-enabled delivery tools.
• Experience in financial services or regulated industries.

Responsibilities

• Ensure the definition of ready/done and release criteria are consistently applied.
• Maintain squad-level accountability, modeling best practices within your assigned squad(s).
• Ensure squads meet delivery commitments, drive predictability, throughput, and quality metrics.
• Create transparency in delivery health; provide honest assessments and escalate risks with options and solutions.
• Implement AI-enabled practices including AI-assisted planning, automated status updates, and intelligent dependency mapping.
• Evolve ways of working by experimenting with modern delivery practices and AI tools.
• Champion AI literacy and responsible AI use within delivery management.
• Share learnings with peers and contribute to delivery practice evolution.
• Enable squad-level delivery rituals, escalation protocols, and forums rooted in Agile principles.
• Keep roadmaps, backlogs, capacity plans, and forecasts synchronized and actionable.
• Lead retrospectives that identify systemic improvements; drive cross-squad improvement initiatives.
• Model accountability by owning delivery outcomes and transparently communicating status and risks.
• Coach squad members on flow, predictability, and metrics; leverage modern practices to accelerate delivery.
• Foster a culture of experimentation, learning, and continuous improvement.
• Participate in the Agile Delivery Center of Excellence and Communities of Practice.
• Share innovations and lessons learned with peers.
• Contribute to delivery standards and playbook development.

Benefits

• Hybrid Work Environment: 3 days a week in office required.
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity.
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals.
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing.
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively.
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe.
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree