Delivery Practice Manager, FedFin

Amazon • Herndon, VA

1d • Onsite

About The Position

The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join their ProServe Shared Delivery Team at Amazon Web Services (AWS). In this role, the DPM will manage a team of ProServe Delivery Consultants and support AWS enterprise customers through transformative projects. The role requires leveraging IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams. The DPM is responsible for building and managing a team of Delivery Consultants and/or Engagement Managers who work with customers and partners to architect and implement innovative solutions. This involves engaging with Director, C-level executives, and governing boards, as well as being responsible for opportunity capture and driving engagement delivery. The DPM will collaborate closely with partner teams, drive business development initiatives through thought leadership, provide portfolio guidance and oversight, and aim to exceed customer satisfaction targets. A primary focus for DPMs, either directly or through their teams, is to understand and define business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and Statements of Work (SOWs). Experience in leading teams within the technology sector is crucial for optimizing team performance through tailored people development plans, ensuring teams are aligned to customer needs, and possess the necessary skills and capacity. The DPM must be able to translate technical concepts into business value for customers and engage in technical discussions with teams, fostering strong relationships with customers, Amazon Global Sales (AGS), and ProServe teams. Success is measured by consistently delivering customer engagements, supporting sales by scoping technical requirements, delivering engagements on time and within budget, and exceeding customer expectations. The DPM will also hold the Practice's total utilization goal and be responsible for optimizing team performance. The AWS Professional Services organization is a global team of experts assisting customers in achieving desired business outcomes using the AWS Cloud, working with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. This position requires the candidate to be a US Citizen.

Requirements

• 3+ years of cloud based solution (AWS or equivalent), system, network and operating system experience
• 7+ years of external or internal customer facing, complex and large scale project management experience
• 5+ years of cloud architecture and solution implementation experience
• Bachelor's degree, or 7+ years of professional or military experience
• US Citizen

Nice To Haves

• Degree in advanced technology, or AWS Professional level certification
• Knowledge of AWS services including compute, storage, networking, security, databases, machine learning, and serverless technologies
• Knowledge of security and compliance standards including HIPAA and GDPR
• Experience in performance optimization and cost management for cloud environments
• Experience communicating technical concepts to diverse audiences in pre-sales environments

Responsibilities

• Building and managing a high-performing team of Delivery Consultants
• Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
• Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers
• Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements
• Driving business development initiatives and exceed customer satisfaction targets
• Supporting AWS enterprise customers through transformative projects
• Serving as a strategic advisor to customers, partners, and internal AWS teams
• Working with customers and partners to architect and implement innovative solutions
• Engaging with Director, C-level executives, and governing boards
• Responsible for opportunity capture and driving engagement delivery
• Working closely with partner teams
• Driving business development initiatives through thought leadership
• Providing portfolio guidance and oversight
• Meeting and exceeding customer satisfaction targets
• Understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOW’s
• Optimizing team performance through implementing tailored people development plans
• Ensuring teams are aligned to customer needs, and have the skills and capacity to address customer outcomes
• Translating technical concepts into business value for customers and talking in technical depth with teams
• Cultivating strong customer, Amazon Global Sales (AGS), and ProServe team relationships
• Consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations
• Holding the Practice total utilization goal and being responsible for optimizing team performance

Benefits

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave
• Sign-on payments
• Restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior