Delivery Operations Manager

Boscov’s•St. Lawrence, PA

15h•Onsite

About The Position

Experienced office and operations leaders, put your skills to work where people love to shop! Boscov's is a chain of full-service department stores serving the total family needs of our customers. For over 100 years, Boscov's has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for a Delivery Operations Manager to join our team. In this role, you will oversee daily office operations, support delivery and Big Ticket Help Desk functions, manage office personnel while serving as a key liaison between internal teams, delivery carriers, and customers to support efficient operations, contract compliance, accurate follow-up, and timely issue resolution.

Requirements

Strong leadership, communication, and organizational skills
Ability to prioritize multiple responsibilities in a fast-paced office and delivery environment
Experience coordinating with carriers, internal departments, and customer service teams
Proficiency with Outlook and operational systems used to monitor calls, delivery activity, billing, and customer follow-up
Demonstrated ability to maintain accurate records, monitor compliance requirements, and resolve issues with professionalism

Responsibilities

Manage Delivery and Help Desk office personnel, providing daily direction, coaching, and performance management
Track attendance and staffing needs, and lead weekly staff meetings to review priorities and updates
Participate in interviewing, hiring, onboarding, and training new coworkers
Communicate policy, procedure, and product changes to delivery carriers accurately and on time
Monitor Call Sets and will-call activity in the Big Ticket Warehouse System and assign follow-up to ensure customers are contacted promptly
Maintain current carrier insurance certificates and driver contact information, and send renewal reminders prior to expiration
Monitor delivery routes and oversee inbound, billing, and help desk functions, reviewing carrier invoices for contract compliance and billing accuracy
Resolve customer delivery issues professionally and in alignment with company service standards
Meet weekly with the Customer Service Supervisor or Manager to review open issues and coordinate follow-up
Coordinate shipment of approved customer-requested items and manage Shop-by-Phone emails through Outlook