Delivery Network Coordinator

British Council•Town of Chautauqua, NY

2d•Onsite

About The Position

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Role Purpose Play a key role in delivering world-class examinations by ensuring every stage of the exam journey is secure, compliant, and seamlessly executed. As the Exams Operations Coordinator, you will oversee the planning and delivery of test-day operations, coordinating venues, equipment, materials, and invigilating teams to provide an exceptional candidate experience while maintaining the highest standards of quality, security, and operational excellence. You will also lead the selection, contracting, and management of exam venues and delivery resources, ensuring they are cost-effective, fully compliant with British Council and awarding body requirements, and ready to support successful exam delivery across your assigned location.

Requirements

Experience coordinating secure, regulated service delivery (e.g. exams, logistics, events).
Proven ability to manage venues, equipment, and logistics to strict security and quality standards.
Experience supervising staff or contractors.
Undergraduate degree or equivalent experience.
Excellent written and verbal English communication skills, with the ability to work confidently in an English-speaking operational environment.
Legal right to live and work in the job location.

Nice To Haves

Experience working with awarding bodies or educational assessment services.
Good understanding of compliance, confidentiality, and audit requirements.
Lean Six Sigma qualification.

Responsibilities

Coordinate the end-to-end operational delivery of examinations, ensuring every test is delivered securely, efficiently, and in full compliance with British Council and awarding body standards.
Oversee test-day and post-test operations, coordinating venues, equipment, confidential materials, and delivery partners.
Conduct operational readiness checks, venue audits, and risk assessments.
Ensure secure handling and transportation of exam materials.
Support test-day staffing and rostering.
Act as the primary operational contact for venues and delivery teams.
Manage operational issues, incidents, and escalations to ensure a seamless candidate experience.
Ensure all operational activities meet the highest standards of security, quality, and regulatory compliance by working closely with internal teams, suppliers, and venue partners.
Maintain accurate operational records and audit trails.
Support compliance audits and investigations.
Collaborate with Governance and Compliance colleagues.
Use customer feedback and operational insights to drive continuous improvement.
Oversee venue and supplier contracts, monitor costs and resource utilisation.
Ensure the effective procurement and readiness of equipment and delivery resources.
May lead Delivery Network Assistants, venue staff, and temporary test-day teams, providing guidance, training, and support to promote a culture of accountability, operational excellence, security, and continuous improvement across all aspects of exams delivery.