Delivery Manager – Financial Services

Synechron•Charlotte, NC

12d•$160,000 - $180,000•Onsite

About The Position

We are seeking an experienced Delivery Manager to lead large-scale technology delivery engagements for strategic banking clients. The ideal candidate will be responsible for end-to-end delivery, financial management, client engagement, operational governance, and successful execution of complex transformation programs. This role requires a strong balance of delivery excellence, commercial acumen, people leadership, and client relationship management while driving predictable outcomes across Agile and traditional delivery models.

Requirements

Bachelor's degree in Computer Science, Engineering, Information Technology, or a related discipline.
12–18+ years of experience in IT Services and Consulting with progressive delivery leadership responsibilities.
Minimum 5 years of experience managing large-scale Banking and Financial Services technology programs.
Proven experience managing global delivery teams across onsite, offshore, and nearshore locations.
Strong financial management experience with ownership of delivery P&L, revenue, margins, and utilization.
Experience delivering Agile, Scrum, SAFe, Waterfall, and hybrid delivery programs.
Strong understanding of software development lifecycle, cloud technologies, digital transformation, enterprise application delivery, and modern engineering practices.
Experience managing Fixed-Price, Time & Material (T&M), and Managed Services engagements.
Excellent communication, executive stakeholder management, negotiation, and people leadership skills.
Proven experience delivering technology programs for large Banking and Financial Services organizations.
Strong domain expertise in Wealth Management and/or Consumer Banking, including one or more of the following areas: Auto Lending Mortgage Lending Personal Lending Credit Cards Retail Banking Consumer Finance
Strong understanding of banking regulations, governance, security, risk, and compliance requirements.
Familiarity with banking delivery governance, stakeholder management, production support, and change management processes.
Experience working within highly regulated environments with stringent audit and compliance standards.
Knowledge of banking platforms across digital banking, payments, lending, commercial banking, wealth management, and customer servicing.
Experience partnering with business stakeholders to deliver digital transformation, modernization, cloud, data, AI, and platform transformation initiatives.

Responsibilities

Own end-to-end delivery of multiple programs and portfolios within the Banking domain.
Drive predictable, high-quality delivery while ensuring alignment with client business objectives.
Manage delivery across onsite, nearshore, and offshore teams.
Ensure delivery excellence through structured governance, risk management, and execution discipline.
Lead large cross-functional teams across application development, cloud, data, digital, infrastructure, and AI initiatives.
Own demand intake, resource planning, and workforce forecasting.
Partner with recruitment teams to hire high-quality talent aligned with project requirements.
Manage onboarding, deployment, utilization, and employee transitions.
Optimize onsite/offshore resource mix to balance delivery quality and profitability.
Drive resource pyramid optimization across senior, mid-level, and junior talent.
Monitor utilization, bench management, succession planning, and performance management.
Build strong delivery teams through coaching, mentoring, and career development.
Own delivery financials, including revenue, cost, gross margin, and profitability.
Manage project forecasts, financial planning, and revenue recognition.
Improve rate realization and optimize resource utilization.
Identify and eliminate revenue leakage through proactive commercial governance.
Monitor financial KPIs and implement corrective actions to improve margins.
Support account growth through solutioning, estimation, commercial proposals, and account expansion.
Successfully deliver fixed-price and outcome-based engagements.
Define and manage project scope, assumptions, dependencies, and acceptance criteria.
Lead change request governance and commercial negotiations.
Track burn rates, effort consumption, milestone achievement, and delivery commitments.
Protect project margins through disciplined execution and effective scope management.
Ensure contractual obligations, SLAs, and client commitments are consistently achieved.
Establish strong governance frameworks across programs.
Lead executive governance meetings and operational reviews.
Maintain delivery dashboards, KPIs, and performance scorecards.
Drive RAID (Risks, Assumptions, Issues, Dependencies) management and timely escalations.
Improve delivery predictability through metrics-driven execution.
Ensure adherence to quality standards, compliance requirements, and organizational processes.
Implement continuous improvement initiatives to enhance operational maturity and delivery efficiency.
Build trusted relationships with senior client stakeholders.
Act as the primary escalation point for delivery and operational issues.
Communicate risks, challenges, and mitigation plans proactively.
Lead executive governance meetings and steering committee reviews.
Negotiate delivery priorities, scope changes, timelines, and commercial impacts.
Identify opportunities for account growth and collaborate with sales and practice teams.
Drive high levels of customer satisfaction through delivery excellence.
Leverage AI and automation to improve delivery efficiency, estimation, productivity, and operational reporting.
Identify opportunities to integrate AI-assisted development, testing, documentation, and project management practices.
Balance AI adoption with disciplined delivery governance, quality controls, compliance, and risk management.
Demonstrate credibility in leading AI-enabled delivery without compromising execution rigor or client expectations.

Benefits

A highly competitive compensation and benefits package.
10 days of paid annual leave (plus sick leave and national holidays).
Maternity & paternity leave plans.
A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
Retirement savings plans.
A higher education certification policy.
Commuter benefits (varies by region).
Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.