Delivery Manager | Retail & Commerce Media

Accenture•Chicago, IL

20h•Remote

About The Position

Accenture Song is the world’s largest tech-powered creative group. We reinvent companies by connecting what customers value with what is valuable to the business. Rooted in strategy, powered by tech, enhanced with AI, and elevated by creativity, our Design & Digital Products, Marketing, Commerce, and Service practices deliver superb craftmanship at scale. Visit us at: www.accenture.com/song . All About You You are an organized, client-oriented delivery professional with experience managing retail media or digital media engagements across multiple internal teams. You understand the mechanics of how campaigns, platforms, and data products get activated — and you take personal accountability for ensuring those handoffs happen cleanly and on time. You are a clear communicator and a reliable coordinator. You manage up, down, and across with equal ease by keeping clients informed, internal teams aligned, and delivery milestones visible to everyone who needs to see them. You don't wait for problems to escalate; you spot risk early, flag it clearly, and propose a path forward by taking ownership of outcomes . The Job As a Delivery Manager , Retail & Commerce Media , you will manage day-to-day execution across a set of client engagements — coordinating across Sales, Ad Operations, Data & Insights, Product, and Finance to ensure deliverables are on track, issues are surfaced and resolved quickly, and clients remain confident in the partnership. You will own project plans, track milestones, facilitate cross-functional workstream meetings, and maintain delivery documentation for your portfolio of engagements. This role emphasizes execution discipline, stakeholder communication, and proactive risk management.

Requirements

5 + years of experience in delivery, project management, client success, or program coordination in retail media, ad tech, digital media, or a similarly complex B2B services environment
3 + years managing multiple concurrent workstreams, maintaining delivery documentation, and communicating clearly with both client and internal stakeholders

Nice To Haves

Familiarity with retail media workflows like campaign management, reporting, billing
PMP, Agile, or equivalent delivery methodology experience
Demonstrated ability to manage multiple deliverables in a fast-paced environment
Strong written and verbal communication skills with a track record of translating complex data into clear, actionable narratives for non-technical stakeholders
Collaborative team leader, excelling in multi-disciplinary, cross-functional environments
Entrepreneurial and product-minded, with the ability to think creatively and pragmatically to solve complex problems
Growth-oriented mindset, approaching client challenges with ownership, accountability, and a focus on long-term value creation

Responsibilities

Manage day-to-day project execution across a portfolio of retailer and brand client engagements
Build and maintain project plans, status trackers, and delivery documentation
Facilitate cross-functional workstream meetings and ensure action items are tracked and completed on time
Serve as the primary day-to-day client contact for delivery status, milestone updates, and issue resolution
Coordinate campaign activation, reporting timelines, and billing milestones across Ad Operations, Data & Insights, and Finance
Identify and escalate delivery risks proactively, with a proposed resolution path
Support the Client Lead in preparing executive business reviews, QBRs, and client-facing status reports
Maintain accurate delivery documentation and ensure knowledge is captured and transferable across engagements
Contribute to the continuous improvement of delivery processes, templates, and onboarding playbooks
Support scoping and transition planning for new client engagements as they move from Sales into delivery