Delivery Manager, Thornton

American Furniture Warehouse•Thornton, CO

3d•$65,000 - $70,000•Onsite

About The Position

The Delivery Manager will coach and manage the delivery operations and the responsibility to handle day-to-day activities while ensuring a high level of efficiency, safety, and service. The Delivery Manager will coordinate and work effectively and efficiently with sales associates, customer service, warehouse, furniture prep, and delivery personnel to continuously improve delivery processes and procedures and exceed customer service expectations.

Requirements

Professional Appearance
Able to work 10+ hours a day at times and have the flexibility to work early mornings, evenings, holidays and weekends with prolonged periods of standing.
Positive attitude with strong interpersonal skills.
Must be able to learn, understand, and apply new technologies
Knowledge of GPS equipment

Nice To Haves

knowledge of Routing software and Dispatch Tracking software a plus.

Responsibilities

Ensures compliance of applicable state and federal regulations.
Establishes schedules and provides continual training to team members with an emphasis on safety and service.
Interviews, hires, and assists in the training of new team members.
Appraises employee performance, communicates goals and expectations, provide honest feedback and coaches team members.
Addresses customer complaints and resolves problems as needed.
Delegate tasks and responsibilities to appropriate personnel.
Ability to conform to shifting priorities, demands, and timelines and effectively prioritize and executes tasks in a high-pressure environment.
Communicates, leads, and develops teamwork with drivers and staff.