Delivery Manager

West Bend Insurance Company•West Bend, WI

1d•Hybrid

About The Position

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Requirements

6 years of IT experience, including prior management experience.
Leadership skills
Ability to influence, develop and mentor others
Ability to build collaborative relationships
Problem solving skills
Decision making skills
Analytical thinking skills
Detail oriented
Written and verbal communication skills

Nice To Haves

Bachelor’s Degree in Computer Science or equivalent experience
Supervisory and/or management training

Responsibilities

Leads and manages the work of one or more agile IT teams across a portfolio of initiatives and solutions.
Recruits and builds highly effective teams.
Sets clear expectations, monitors progress and provides feedback to team members.
Supervision may be provided through subordinate leaders.
Demonstrates accountability, the drive to deliver consistent results, and the ability to make data-driven decisions.
Establishes team objectives, tracks and reports progress using key performance indicators (KPIs).
Promotes continuous improvement, while ensuring team processes conform to departmental policies, standards and best practices.
Actively demonstrates emotional intelligence.
Builds strong relationships with associates and vendor partners.
Can effectively maneuver through moderate organizational conflict with diplomacy and authenticity.
Contributes to team strategic planning, goal setting, capital planning, budgeting, vendor partner selection, and contract negotiation activities.