Delivery Manager

Hub Group•Kent, WA

1d•Onsite

About The Position

The Delivery Manager is responsible for quarterly client audits, internal process audits, and metrics reporting. This role also involves training and coaching new and existing location staff. The position aims to provide value-added service to customers and support local terminal operations through training and auditing, encompassing knowledge, technical support, and quality of service in a timely manner.

Requirements

High school diploma or GED equivalent
Organizational and prioritization skills
Self-motivated and maintains a high level of energy
Strong verbal and personal communication skills
Ability to communicate effectively verbally and in writing
Ability to perform quality audits on all aspects of the handling process, report areas that do not meet safety or quality standards, and pro-actively work with employees to enhance performance
Ability to carry out assigned task to their completion and meet deadlines
Ability to pass forklift and hazardous certifications yearly
Ability to lift and pull cargo which weights 70lbs or less
Ability to work under pressure and problem solve
Ability to read and understand industry documents (container load plans, bill of lading, bonded documents)
Must have the ability to work in a fast paced environment
General computer skills - Microsoft Office, Outlook, AS400

Nice To Haves

Ideal candidate will possess a “can do” attitude with a “will do” work ethic

Responsibilities

Attend daily pre-shift/safety meetings to outline SOPs, Quality, or Training Topics
Monitor problem lane segments as outlined in the OSD report, hot accounts, and corrective action compliance
Assist with the training / on boarding of new hires
Assist with the re-training and quality performance evaluation of current employees
Investigate customer damage concerns for root cause analysis
Ensure all company SOP’s are adhered to
Adhere to all company forklift safety policies
Report safety concerns or damages noted on the forklift to a manager/supervisor
Address OSDM during loading/unloading with cargo handler/manager/supervisor
Collaborate with local managers on corrective action plans
Must be willing to work various shifts and days as necessary
Other duties as assigned