Delivery Manager

Yext•New York, NY

16h

About The Position

Yext (NYSE: YEXT) is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere — across AI search, traditional search, social media, websites, and direct communications. Powered by over 2 billion trusted data points and a suite of integrated products, Yext provides brands the clarity, control, and confidence to perform across digital channels. From real-time insights to AI-driven recommendations and execution at scale, Yext turns a brand's digital presence into a competitive advantage, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®! Yext is seeking a highly-organized, motivated, and goal-oriented Delivery Manager to join our Services organization. The Delivery Manager will align with our cross-functional Sales & Client Success pods, own a book of business and will be responsible for the holistic program management of all Services delivered within this book of business. As Delivery Manager, you will ensure the successful deployment of Yext, preparing our customers for long-term value realization from their adoption of Yext’s technology. This role can leverage teams of Product Specialists, Platform Consultants, Designers and Engineers who will implement all Yext Products and perform key product enhancements, bug fixes, Knowledge Administration (both proactive and reactive) to assure that the clients’ solutions are meeting all SLAs and individual SoWs (as applicable).

Requirements

BA/BS degree in any discipline or relevant experience
6-8 years of experience in software Implementation, consulting, or similar client-facing roles
3-4 years managing client-facing projects
3-4 years experience working directly with clients
Strong client-facing skills (presentation deck development, presentations)
Excellent program management and project management (including prioritization and organization) skills
Excellent written and verbal communication skills
Basic proficiency in data analysis and manipulation with Excel
Outstanding and effective interpersonal skills; along with strong ability to communicate complex problems
Detail-oriented, organized, process-driven
Strong work ethic with the ability to work well under pressure in a dynamic environment
Ability to thrive in a cross-functional team environment
Takes pride in providing a high level of service and delivering consistent performance
Must be available for occasional travel (less than 5%)
Fluency and interest in Artificial Intelligence (AI) usage, optimization, and tool creation.

Nice To Haves

Understanding of any of the following is a plus:
Relational Databases
Search Engine Optimization (SEO)
Generative Engine Optimization (GEO)
Artificial Intelligence Optimization (AIO)
Local Digital Marketing
Agile Software Development
User Experience Best Practices

Responsibilities

Oversees program management, project management, and delivery of services for clients within their book of business, ensuring delivery meets customer requirements on time and within budget
Present to external stakeholders outlining project status, highlighting risks, and solving challenges
Develop, maintain, and execute robust project plans to ensure customers stay within scope and on budget
Develop relationships with key customers for successful deployments
Act as escalation-resolution for key accounts regarding Services issues within your book of business
Provide industry-specific direction for the group of clients for SEO, trends, features, etc.
Create a strong trusting relationship with the clients
Manage reporting to senior leadership on Services project status, risk mitigation and budget or hour consumption
Oversee program management, project management, and delivery of services ensuring timely and budget-compliant delivery
Aid in monitoring, assessing, and mitigating risks to the team’s portfolio of projects
Build relationships with colleagues in success, services, product, sales, and other delivery stakeholders
Partner with Sales, Client Success, and Support to ensure client satisfaction within the book of business
Responsible for an overview of client status reporting across book of business.
Routinely review and update internal documentation to reflect changes in company processes and product updates
Educate internal stakeholders on Services delivery to contribute to scoping accuracy
Proactively identify strategies to achieve revenue, retention, and customer satisfaction goals
Provide industry-specific direction for clients regarding SEO, trends, features, etc.
Ensure the standardization of processes and documentation across the book of business; collaborate with Delivery Managers and Functional Managers for consistency and alignment
Build, develop & maintain project templates
Deliver meaningful product feedback to leadership and the product management team
Assist Client Product Owners in developing client-specific roadmaps and prioritizing work based on the backlog and overall roadmap