Delivery Manager (Target Operating Model Project)

The Duke of Edinburgh's Award

2d•Remote

About The Position

We’re looking for a proactive Delivery Manager to drive delivery across our Target Operating Model programme. You’ll lead and coordinate key initiatives, ensuring momentum and high-quality outcomes across the COO directorate. Working closely with the TOM Project Team, you’ll collaborate across teams to plan, deliver and embed improvement activity.

Requirements

Experience leading delivery or improvement initiatives
Strong organisational skills and ability to manage multiple priorities
Confident communicator with experience engaging senior stakeholders
Skilled in problem solving and using data to inform decisions
Experience managing risks, issues, and dependencies
Proactive, adaptable, and delivery-focused

Nice To Haves

Understanding of service design or process improvement
Experience in non-profit, education, or youth sectors

Responsibilities

Lead the planning, coordination, and delivery of agreed project outputs/initiatives.
Produce key project deliverables and undertake activity to validate these.
Ensure actions remain on track, proactively identifying slippage and mobilising support where needed.
Champion a solution‑focused, iterative approach to improvement work.
Facilitate open communication, shared problem‑solving, and joint ownership of deliverables.
Ensure each deliverable has a consistent approach and systematic process including setup, scoping, and prioritisation, delivery, testing, iteration, completion, evaluation, close‑out reporting.
Liaison between wider COO Directorate and the TOM Leads Group.
Work with the Senior Project Manager to prepare and deliver progress updates, risks, issues, and decisions required.
Keep TOM Project Leads regularly updated and informed of progress and any significant changes/challenges.
Ensure the use of all data and information is used in line with appropriate DofE policies including appropriate Use of IT Systems Policy.
Ensure all initiatives and workstreams have been appropriately reviewed and approved by the TOM Leads group.
Prioritise, plan and action work to deliver agreed outputs from TOM Project with Project Leads.
Ensuring delivery is in line with project plan and timeline.
Escalate items requiring out‑of‑scope decisions or resource impacts.
Ensuring any initiatives have an appropriate communication and training plan, drafting and liaising as appropriate.
Monitor risks and issues, ensuring timely escalation where delivery timelines, scope, quality and other significant risks identified.
Propose mitigation options and support decision‑making where appropriate.
Coordinate final impact evaluation, gathering evidence of outcomes and benefits on workstreams as appropriate.
Produce a summary report, outlining achievements, insights, and recommendations if there is need to further iteration or longer‑term improvements.
Prioritised plan and action deliverables that come from the TOM Project Workstreams in agreement with the TOM Project Leads.
Governance updates to TOM Leads Group.
Delivery of agreed initiatives completed in line with TOM Project plan.
Final summary report with impact assessment and next‑step recommendations as appropriate.