Delivery Manager, DMV

Kyndryl•Dallas, TX

6d•Onsite

About The Position

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. The Role Are you passionate about delivering exceptional service and revolutionizing the world of technology? We have an incredible opportunity for a talented individual to join our dynamic team as a Business Architect Manager. In this customer-centric role, you will play a pivotal role in ensuring our customers receive top-notch service within a contractual framework. As a visionary leader, you will inspire and guide our team of experts to deliver high-quality and reliable application development design. Working closely with custom software products, you will align our solutions perfectly with our customers' evolving business needs. Your deep knowledge of the services we provide paired with your understanding of customer businesses, will enable you to propose and implement tailored solutions that exceed their expectations. As a Business Architect manager, you will have the unique opportunity to collaborate with an exceptional team of Business Analysts, Business Architects, Software Developers, and Software Architects within the DMV account portfolio as a part of a SLDC application design process. Together, you will co-create, design, deploy, and maintain reliable, available, and future-proof systems and services. Your innovative ideas and leadership skills will play a vital role in shaping the technological landscape of our organization and the industry as a whole. If you are ready to make an impact, drive customer success, and be at the forefront of technological advancements, this is the role for you. Join our team and be part of an exhilarating journey as we reshape the IT services landscape with creativity, passion, and excellence. Your Future at Kyndryl Kyndryl has a global footprint, which means that as a Delivery Management Lead at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential – offering a wide range of professional and personal growth opportunities that you won’t find anywhere else. You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Requirements

5+ years of experience in direct customer facing roles (e.g. customer partner, delivery partner, project manager, etc)
5+ years of experience leading delivery teams
5+ years of management experience, specifically managing 20+ employees
Sound knowledge of Kyndryl competencies, managed platforms, IT services, technology vendors
Experience in leading/doer role, with specific knowledge or experience similar to the employees being lead and managed
Ability to partner with Delivery Partner(s) to generate positive customer outcomes
Well versed for direct and constant interaction with the customer
Sympathetic and empowering delivery resource manager, fostering growth
Must be US based to support US Government Market

Nice To Haves

Bachelor's degree
Software Development Lifecycle process experience

Responsibilities

Ensuring customers receive top-notch service within a contractual framework.
Inspiring and guiding a team of experts to deliver high-quality and reliable application development design.
Aligning solutions perfectly with customers' evolving business needs.
Proposing and implementing tailored solutions that exceed customer expectations.
Collaborating with Business Analysts, Business Architects, Software Developers, and Software Architects within the DMV account portfolio as part of an SLDC application design process.
Co-creating, designing, deploying, and maintaining reliable, available, and future-proof systems and services.
Shaping the technological landscape of the organization and the industry.
Driving customer success.
Being at the forefront of technological advancements.
Working on projects and collaborating with colleagues from around the world.
Driving personal and professional development.
Prioritizing customer success in work.
Working inclusively with others.