Delivery Manager
About The Position
As a Senior Delivery Manager, you will be responsible for supervising the best-in-class delivery service with some of the top customers. You will be required to carefully steer and monitor performance across these projects and maintain customer success and satisfaction while ensuring that our relationship with them continues to grow. You will engage the customer at the executive level, presenting our delivery strategy and supporting the larger Customer Success Team in creating new opportunities. You will also work as a strategic partner with the Sales Team, provide guidance to the Operations Management function and collaborate with the R&D department and the technical area to align the delivery strategy with the technical implementation. Capable of influencing customer senior stakeholders as their Trusted Advisor for cross / up sell. You will also act as a point of client and internal escalation to support other team members and cross-functional initiatives. You will need to act as an expert providing direction and guidance to process improvements. To ensure successful project delivery, this role may require 20-30% travel to client locations, sometimes on short notice, to address needs and provide hands-on support.
Requirements
- +8 years experience
- Solid experience in financial sector
- Managed multiple projects and multiple teams
- Demonstrated experience in startup/scaleup environment
- Total budget management in a point of time above 1.6 Mn
- Managed a programme
- Agile coach experience
- Capable of managing commercial responsibilities
- Bachelor's degree or higher
- Professional working proficiency in the English and local language
Responsibilities
- Supervising best-in-class delivery service with top customers.
- Steering and monitoring performance across projects.
- Maintaining customer success and satisfaction.
- Growing customer relationships.
- Engaging customers at the executive level.
- Presenting delivery strategy.
- Supporting the Customer Success Team in creating new opportunities.
- Acting as a strategic partner with the Sales Team.
- Providing guidance to the Operations Management function.
- Collaborating with the R&D department and technical area to align delivery strategy with technical implementation.
- Influencing customer senior stakeholders as a Trusted Advisor for cross/up-sell.
- Acting as a point of client and internal escalation.
- Supporting other team members and cross-functional initiatives.
- Acting as an expert providing direction and guidance to process improvements.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
