Delivery Manager (Raleigh, NC)

Magnit•Raleigh, NC

3d•Hybrid

About The Position

As a Delivery Manager (DM) within Global Business Services, you will lead the daily operations and strategic delivery execution for designated client accounts. You’ll manage and develop account teams, oversee client delivery excellence, and drive productivity while maintaining team engagement. This role is crucial to ensuring client satisfaction, maintaining contractual compliance, and supporting the overall success of our workforce solutions. This role requires working a hybrid schedule onsite in Raleigh, NC. The amount of days working onsite is TBD (possibly 1 day per week).

Requirements

Bachelor’s degree or relevant experience
5+ years of experience in client services, staffing/MSP, HR, or recruitment, including 3+ years in a people management role.
Deep understanding of the contingent labor lifecycle, vendor management systems (VMS), and supplier performance.
Experience working with large enterprise clients (Fortune 500/1000) and employment compliance practices.
Demonstrated success in leading operational teams, managing escalations, and driving service excellence.
Proficiency in MS Excel and strong skills in strategic thinking, analytics, and problem solving.

Responsibilities

Lead and develop a high-performance team of Consultants and Senior Consultants, ensuring effective coaching, training, and performance management.
Ensure team members are effectively managed and engaged day-to-day regardless of location.
Oversee HR management responsibilities including performance improvement plans, and compliance with employment laws and internal policies.
Inspire and mentor direct reports, fostering a culture of collaboration, accountability, and continuous improvement.
Identify development opportunities, lead training initiatives, and support career growth.
Conduct regular team huddles focused on capacity planning, workload distribution, improving productivity and resolving day-to-day operational issues.
Act as an escalation point for delivery challenges, addressing team or client issues with urgency and professionalism.
Ensure seamless execution of contingent workforce services including requisition fulfillment, onboarding/offboarding, payrolling, IC compliance, SOW management, and co-employment risk mitigation.
Ensure all delivery activities adhere to internal policies, legal regulations, and client-specific requirements.
Monitor program metrics and KPIs to ensure timely delivery, quality outcomes, and service level attainment.
Contribute to client QBRs, Internal Account Reviews, and the development of Quarterly Business Development Plans.
Collaborate with the Program Manager and Director of Client Services on introducing new services and scaling up as needed.
Participate in strategic planning, forecasting, and monitor the team’s delivery according to plan forecasts.
Oversee supplier performance through data analysis and Magnit’s Supplier Scorecard methodology, ensuring high-quality service delivery across vendors.
Foster stakeholder relationships through regular engagement, transparent communication, and a partnership-driven approach.
Communicate insights and updates across internal and external teams to align strategy, drive transparency, and influence decision-making.
Champion the “One Team” field steering initiatives to align objectives across client sites and internal teams.
Collaborate cross-functionally with product, financial operations, and other internal teams to ensure optimal program performance.
Identify and implement operational account improvements by leveraging internal best practices and collaboration with colleagues at other client locations.
Drive efficiency and service excellence through continuous evaluation of workflows, metrics, and feedback loops.
Identify process inefficiencies and implement enhancements for improved performance and scalability.