Operations Manager - Raleigh, NC
About The Position
We are seeking a talented leader with a caring heart to join our management team at our award-winning swim schools. This role involves full and active days, spent working both in and out of the pool, constantly interacting with children, families, and coworkers. While aquatic experience is not required, leadership experience is essential, and aquatic training will be provided. The company invests in career growth through a formal professional development program, extensive training as a deck manager, customer service representative, and swim instructor. Weekly meetings with key business leaders will focus on employee management, development, and business growth. As an industry leader and a proud partner brand of Emler Swim and Gym, we offer great benefits and have been recognized as a Top 100 Places to Work and Best Places to Work.
Requirements
- Undergraduate College degree preferred (3 years of relevant work experience may be considered)
- 1-2 years of management experience
- Excellent performance record reporting to a General Manager or Supervisor while leading, motivating, and empowering a skilled and productive team
- A genuine love for teaching children
- Ability to recognize problems and resolve on the spot
- Excellent customer service skills - it must be natural for you to want to say "yes!"
- Ability to set goals, create plans and convert plans into action
Nice To Haves
- Thrive in an active role, spending each day both in and out of the pool, fully engaged with customers and coworkers.
- Passion for inspiring and developing strong teams, including those with new, entry-level employees.
- Enjoy fast-track industry training to hone your skills for executing and managing school activities and responsibilities.
- Creative team player who likes to work hard and have fun!
- Enjoy a good challenge and have the skills to create a fun, friendly and effective environment for all!
Responsibilities
- Drive exceptional customer experiences and satisfaction by calmly, positively and proactively responding to challenges.
- Perform daily operations from teaching swim lessons, deck management, engaging customers, and MORE!
- Evaluate student progress using our teaching curriculum and customer service processes through front-line work.
- Create and manage class and employee schedules in a way that positively impacts the business.
- Lead regular team meetings and manage employee engagement.
- Develop team members at various points in their professional journey, including those early in their careers or new to the workforce.
Benefits
- Hourly range: $19.00-$25.65
- Up to $11,000 in potential bonuses
- Health, dental, vision and life insurance plan options
- Short term and long term disability insurance
- Voluntary Aflac supplemental insurance plans at discounted rates
- 401k with employer matching
- Paid Time Off
- Discounted rates on pet insurance
- Discounts on products and services through LifeMart
- Development, training and company-sponsored events
- Monthly phone allowance of $50 per paycheck
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
