Delivery Manager, Incident Response Partner Services (Remote)
About The Position
CrowdStrike is seeking a highly motivated, self-driven incident response manager to oversee forensic investigations performed by its trusted partners. The Partner Services Delivery Manager helps protect organizations around the world from a wide range of attackers and coordinates directly with CrowdStrike incident response leadership, partner leadership, and customers. The role represents CrowdStrike and helps deliver high-quality results during high-stakes incident response investigations. The manager connects partner responders with CrowdStrike’s incident response practice, helps align customers and partners on investigation scope and objectives, and supports effective communication of technical findings to executives and other stakeholders. The role also coaches and trains partners on advanced forensic and threat-hunting methods, reviews investigation findings and recommendations, and contributes to industry thought leadership. The position is remote and may require travel on short notice, up to 30% of the time. Candidates need relevant incident response or information security experience. A degree in a related field is listed, though applicants without a degree may be considered if they have relevant work experience and/or training. The role may periodically require passing alcohol and/or drug tests during employment.
Requirements
- Experience in one or more of the listed areas: team leadership in a matrixed consulting environment; developing and managing partner relationships in consulting, preferably incident response; incident response investigations; computer forensic analysis; network forensic analysis; reverse engineering; incident remediation; network operations and architecture/engineering; or cloud incident response.
- Incident response experience conducting or managing investigations for organizations, including investigations of targeted threats such as advanced persistent threats, organized crime, and hacktivists.
- Background using a variety of forensic analysis tools to determine the extent and scope of compromise.
- Strong knowledge of network protocols and network analysis tools such as Bro/Zeek or Suricata, and the ability to analyze associated network logs.
- Ability to understand the capabilities of static and dynamic malware analysis.
- Strong understanding of targeted attacks and the ability to create customized tactical and strategic remediation plans for compromised organizations.
- Strong understanding of secure network architecture and background in network operations.
- Knowledge of incident response methodologies for at least one of AWS, Azure, or GCP.
- Proven experience using AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency, and drive business outcomes.
- Ability to review technical investigation results for accuracy, consistency, and completeness.
- Desire to grow and expand technical and soft skills.
- Strong project management skills.
- Contributing thought leader within the incident response industry.
- Ability to foster a positive work environment and attitude.
- Ability to travel on short notice, up to 30% of the time.
- BA/BS or MA/MS in Computer Science, Computer Engineering, Math, Information Security, Information Assurance, Information Security Management, Intelligence Studies, Cybersecurity, Cybersecurity Policy, or a related field; applicants without a degree may be considered with relevant work experience and/or training.
Nice To Haves
- Previous experience developing and managing partner relationships in a consulting environment, preferably involving incident response.
Responsibilities
- Oversee incident response engagements performed by CrowdStrike’s partners.
- Provide practical connections between partner responders and CrowdStrike’s incident response practice.
- Help align customers and CrowdStrike partners on investigation scope, objectives, and the level of effort required.
- Support partners in communicating with executives about forensics and malware analysis.
- Help train partners on methods for hunting bad actors across large datasets.
- Coordinate effectively under the direction of outside counsel.
- Coach and mentor partners on advanced host- and/or network-based forensics across Windows, Mac, and Linux platforms.
- Review and provide strategic, applicable, and feasible recommendations to help organizations mature their security posture during and after an incident.
- Review written and verbal reports, presentations, recommendations, and findings for key stakeholders, including customer management, regulators, and legal counsel, to ensure alignment with CrowdStrike quality standards.
- Demonstrate industry thought leadership through blog posts, CrowdCasts, and other public speaking events.
Benefits
- Market-leading compensation and equity awards.
- Comprehensive physical and mental wellness programs.
- Competitive vacation and holidays.
- Paid parental and adoption leaves.
- Professional development opportunities for employees at all levels and in all roles.
- Employee Networks, geographic neighborhood groups, and volunteer opportunities.
- Vibrant office culture with world-class amenities.
- Eligibility for bonuses and equity grants.
- Health insurance.
- 401(k).
- Paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
