Delivery Manager, Automation Solutions

Vanguard•Malvern, PA

3d•Hybrid

About The Position

This role is responsible for delivering software releases related to the product for business units. The Delivery Manager will work with business clients to determine scope and develop environmental requirements for each project. They will also work closely with management to develop and implement staffing and operational plans, participate in the development of short- and long-term department goals, and monitor and report on service delivery metrics and overall performance. The position involves leading quality initiatives, presenting status and metrics to management, maintaining relationships with technical teams and business partners, and participating in budget development. Additionally, the role ensures staff compliance with IT and security policies and verifies that deliverables meet requirements. The Delivery Manager will also participate in special projects and perform other duties as assigned.

Requirements

Minimum of five years related work experience
Two years of managing technical delivery teams
Undergraduate degree or equivalent combination of training and experience required

Nice To Haves

Financial Services or function-specific experience preferred
Previous people-leadership experience preferred
Graduate degree preferred

Responsibilities

Hires, evaluates, and supervises crew, providing guidance and training.
Sets performance standards, reviews performance, and makes compensation decisions.
Delivers software releases relating to the product for business units.
Works with business clients to determine scope and develops environmental requirements for each project.
Works closely with management to develop and implement staffing and operational plans.
Participates in the development of short- and long-term department goals.
Monitors and reports on service delivery metrics and overall performance.
Develops and implements changes to department policies and procedures.
Identifies opportunities for continuous improvement.
Leads quality initiatives to improve the delivery of service levels.
Works with senior management in the planning, development, and execution of short- and long-range goals.
Presents status, metrics, and department initiatives at meetings with management and project peers.
Maintains relationships with technical teams, IT, and business partners.
Participates in the development of the department budget.
Reviews expenses and ensures department operates within budgetary guidelines.
Ensures staff complies with information technology and information security policies and procedures.
Verifies that deliverables meet requirements.
Participates in special projects and performs other duties as assigned.