Delivery Lead

Celerity Consulting Group, LLC•Walnut Creek, CA

5d•$170,000 - $190,000•Remote

About The Position

Celerity Consulting Group is hiring a Delivery Lead to lead end-to-end implementation of a Field Service Management (FSM) platform for clients, ensuring delivery aligns with business objectives, scope, timeline, budget, quality standards, and applicable utility-sector regulations. The role involves managing program plans, delivery methods, risks, finances, governance, change management, integrations, data migration, cutover, deployment, and post-launch support. The Delivery Lead is the primary client contact for delivery matters and builds relationships with senior stakeholders. The role leads multidisciplinary teams and coordinates closely with technical project management, business analysis, and solution architecture colleagues. The FSM solution may address utility field operations such as work orders, crew scheduling and dispatch, mobile workforce enablement, outage response, asset and inventory management, and regulatory compliance, and may integrate with systems such as GIS, OMS, ERP, CRM, IoT/telemetry, and billing platforms. The position is remote-work eligible, with travel to client sites as required by project needs. Celerity describes itself as a consulting firm specializing in utilities and energy, with offices nationwide and a base in Walnut Creek, California. The company sponsors team-building activities and formal training and certification, and offers a comprehensive health and welfare benefits package.

Requirements

10 or more years of experience in technology consulting, program/project delivery, or IT implementation, including at least 5 years in a delivery leadership capacity.
Proven experience leading complex implementation projects and integrating with existing technology stacks, such as ERP, CRM, CIS, BI, and data warehouses.
Consulting background and experience delivering high-impact programs in client-facing roles.
Strong understanding of utility operations, asset management, and regulatory compliance.
Demonstrated team-building and leadership ability, including inspiring and developing talent.
Strong project management skills, including project planning, execution, and risk management.
Excellent communication and interpersonal skills, with the ability to engage clients and stakeholders at all levels.
Ability to delegate, prioritize, and drive sprint deliverables as needed.
Technical proficiency in system integration and data analytics.
Ability to travel to domestic and/or international client sites as project requirements dictate.
Bachelor’s degree in Business Administration, Information Technology, Engineering, or a related field, or equivalent experience.
Professional project management certification, such as PMP, or a similar certification.
Authorization to work in the United States on a full-time basis; employment visa sponsorship is not available.

Nice To Haves

Prior utilities industry experience, particularly in electric, gas, or water utilities and in field operations, asset management, or customer service.
An advanced degree, such as an MBA or Master’s degree.
Certified ScrumMaster (CSM) certification.
Six Sigma certification.
Certified Scrum Product Owner (CSPO) certification.
Relevant FSM platform certification, such as Salesforce Field Service Consultant or ServiceMax certification.

Responsibilities

Own end-to-end delivery of FSM platform implementations, aligning work with client objectives, scope, schedule, and budget.
Develop and maintain program plans covering milestones, dependencies, resources, and critical paths.
Select and govern an Agile, Waterfall, or Hybrid delivery methodology suited to project needs.
Identify, track, and mitigate risks and issues, escalating with recommended resolutions as appropriate.
Manage project financials, including budget tracking, forecasting, and resource utilization.
Establish and maintain change management and governance processes throughout the project lifecycle.
Act as the primary client contact for delivery matters and build trusted relationships with senior stakeholders.
Facilitate steering committee meetings, status reviews, and executive reporting.
Manage client expectations for scope, timelines, and deliverables through transparent, proactive communication.
Resolve escalations and conflicts while balancing client satisfaction with commercial and delivery constraints.
Coordinate with the Technical Project Manager, Senior Business Analyst, and Solution Architect to align execution, validate requirements, and ensure solution design meets business, scalability, and integration needs.
Lead, mentor, and motivate multidisciplinary delivery teams spanning functional, technical, QA, change management, and training roles.
Foster a collaborative, high-performance culture across onshore/offshore or hybrid delivery models.
Oversee FSM configuration, customization, integration, testing, and deployment.
Ensure the FSM solution supports utility field operations, including work order management, crew scheduling and dispatch, mobile workforce enablement, outage response, asset and inventory management, and regulatory compliance.
Coordinate integrations with adjacent systems such as GIS, OMS, ERP, CRM, IoT/telemetry, and billing systems.
Manage data migration, cutover planning, and hypercare support to minimize business disruption.
Ensure deliverables meet quality standards, acceptance criteria, and applicable utilities regulatory requirements.
Promote compliance with relevant security, data privacy, and utility standards, including NERC CIP where applicable.
Conduct periodic quality audits and lessons-learned sessions to support continuous improvement.