Delivery Lead

Accenture•San Antonio, TX

3d•Hybrid

About The Position

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com . In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.

Requirements

Minimum 3 years of experience as a SME/Team Lead
Minimum 2 years’ experience in a Client Facing/Operations environment
Minimum 2 years’ experience in a Customer Service Call Center environment
Self-starter and fast learner requiring minimal direction
Experience exercising discretion while utilizing company policies and practices
Collaborative and excels in a team environment
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Nice To Haves

Group Insurance background
Proficiency with MS Office applications to include Word and Excel
Experience in coaching, training and/or auditing
Experience interacting with all levels of a professional organization and work cross functionally across many teams
Strong attention to detail and accuracy
Experience in continuous improvement
Bachelor's Degree

Responsibilities

Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team
Requires analysis and solving of moderately complex problems
May create new solutions, leveraging and, where needed, adapting existing methods and procedures
Requires understanding of the strategic direction set by senior management as it relates to team goals
Primary upward interaction is with direct supervisor
May interact with peers and or management levels at a client and or within Accenture
Scope degree of accountability for assigned tasks, our clients and or the organization, as measured by size of work effort and scale of entity and or program
Manages small teams and or work efforts if in an individual contributor role at a client or within Accenture