Delivery Lead

Meraki-Labs•Palo Alto, CA

About The Position

NuPlay is seeking an Enterprise Delivery Lead Engineer to manage and execute complex, production-grade AI implementations for their global enterprise clients. This role involves taking pre-sales scope, refining the architecture with client stakeholders, and leading technical execution through to go-live. The successful candidate will become an expert in the NuPlay platform and build secure, resilient integrations with both legacy and modern enterprise systems.

Requirements

8+ years of technical experience in technical delivery, integration architecture or customer-facing engineering for enterprise platforms.
A proven track record of taking enterprise applications from whiteboard to production.
Hands-on integration experience across enterprise stacks (CRM, HR, OMS, Inventory) using REST/GraphQL APIs, webhooks and middleware.
A strong grounding in enterprise security, identity providers (Okta, Entra ID/Azure AD) and compliance.
Strong communication skills, with experience leading technical discussions with C-suite stakeholders and enterprise architects.
Valid work authorisation

Nice To Haves

Experience with LLMs, prompt engineering and agentic workflows.

Responsibilities

Lead enterprise delivery programs from handoff to go-live, turning solution concepts into scalable, production-ready implementations.
Work directly with customer architects and engineering leads to iterate on integration designs, clear roadblocks and refine workflows in real time.
Be the main technical point of contact between customer teams and NuPlay's engineering and product teams.
Design, build and deploy two-way integrations with CRM, HR, Inventory, OMS, TMS and e-commerce systems.
Integrate voice and multi-channel AI workflows into contact center environments (SIP, VoIP, CTI).
Stay hands-on: review code, evaluate APIs, whiteboard data architectures and write integration logic when needed.
Set up secure authentication and access controls with enterprise identity providers (Microsoft Entra ID, Okta, SAML/OAuth).
Make sure every deployment meets enterprise security, privacy and regulatory requirements.
Mentor junior Delivery, Integration and Prompt Engineers, and set a high bar for code quality, architecture and documentation.
Build reusable patterns, deployment frameworks and integration toolkits to speed up future client rollouts.

Benefits

High-impact AI work: build state-of-the-art platform architectures and enterprise LLM solutions on the front line of GenAI.
End-to-end ownership: own the whole delivery cycle, from architecture to live enterprise rollout.
Well funded: $27.5M in seed funding to scale our technology and engineering teams.
Competitive package: strong base salary, performance incentives and visible growth opportunities.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume