Delivery Lead- Technology

Bank of America•Charlotte, NC

2d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost. Overview: The role is responsible for helping to develop and deliver processes that will assist the organization accomplish a set of key goals focusing on transparency of where the workforce spend their time. Key responsibilities include data analysis, running data and process gathering and design sessions and developing material including process documentation, training and education material, as well as capturing business requirements for the successful development of management level operational dashboards. The role will work with a number of key stakeholders and product owners, as well as facing off to the wider APS&E teams to assist in rolling out new processes. This individual will be proficient in data analysis, process design, process documentation and experience in Agile delivery methodologies.

Requirements

4+ years of experience in Process Design
Has experience with data gathering for organizational wide process design and contributed to the development of procedural documentation
Has experience in performing large volume data analysis to develop thematic analytical output, as well as identifying correlation and trend information from the data, which can be used as foundation for transformational change
Experience with constructing and sustaining data models and capturing and recording requirements for the development of operational dashboards

Nice To Haves

Agile, JIRA, Tableau, MicroStrategy, ITSM

Responsibilities

Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)
Manages coordination of delivery and dependencies across multiple teams
Facilitates communication and collaboration across organizations to support the deliverable completion and timeline
Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule
Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
Supports resource planning for delivery and execution
Ensures adherence with Enterprise Change Management standards
To assist in the implementation of changes across the APS&E organization to allow for transparent tracking of work effort across all parts of the group
Work includes work taxonomy mapping/modelling/calculation, training, QA
Two skilled process design / business analyst professionals will bring in required skill and experience to help drive the urgency of delivering against this priority work