Delivery Lead / Program Manager

ustwo•New York, NY

2d•$155,000 - $180,000•Hybrid

About The Position

ustwo is seeking an experienced Delivery Lead / Program Manager to join our New York studio on a permanent basis. Globally we're a small and supportive community of Delivery professionals across London, New York, and the Nordics, and we're looking for a versatile and passionate Lead to grow that community with us. We're known for delivering exceptional digital products in close collaboration with our clients, supporting the full product lifecycle from early-stage discovery through to live product optimisation. This role is at the top of our Lead tier, designed for someone with the technical instincts and strategic awareness to operate with a high degree of autonomy. You'll be embedded in complex digital product engagements spanning discovery, design, and engineering, and you'll bring a product mindset and the instinct to ground decisions in evidence rather than assumption. So, if you're comfortable leading cross-functional teams through complexity, know how to keep people aligned around outcomes, bring a pragmatic approach to delivery, and care deeply about helping teams do their best work together, then this is the role for you.

Requirements

Experienced Delivery Lead / Program Manager
Technical instincts and strategic awareness
Ability to operate with a high degree of autonomy
Experience leading cross-functional teams through complexity
Ability to keep people aligned around outcomes
Pragmatic approach to delivery
Deep experience with Agile and Lean ways of working
Confidence designing and facilitating kick offs, health checks, workshops, and ceremonies
Ability to build trust with senior client stakeholders
Commercial awareness: understand financial dynamics, track margin, spot risk, surface trade-offs
Strong PMO fundamentals: Team logistics, resource planning, budget and progress tracking, risk management, RAID logs
Experience with tooling and reporting standards expected at programme level
Knowledge of what high-performing teams look like and tools to get a team there
Coaching mindset to leadership
Ability to address conflict
Technical fluency: comfortable in technical conversations, understand architecture, dependencies, and technical trade-offs
Cross-functional knowledge: understand how digital products are made across design, engineering, product, and research
AI literacy: thoughtful use of AI tools, understanding limitations and applications
Commitment to continuous improvement and seeking feedback
Ability to bring calm, positive energy to the work

Nice To Haves

Cultural growth

Responsibilities

Execution and delivery ownership: Get things done. Stay close to timelines, progress and blockers, facilitate planning across different horizons, and keep the team focused on and aligned around clear outcomes. Communicate honestly with teams and clients, hold people to what has been promised, and stay calm when things get difficult.
Agile/Lean ways of working and mindset: Create the conditions for teams to do great work together. Have deep experience with Agile and Lean ways of working, but be pragmatic rather than dogmatic in how you apply them. Help teams plan, learn and adapt, and maintain momentum. Know when to facilitate, when to coach, and when to bring more structure and stronger decision-making.
Product mindset and value delivery: Care about whether the work creates real value, not just whether it gets delivered. Help teams and clients stay focused on the outcomes they are trying to achieve, use evidence to guide decisions, and bring a clear value lens to prioritisation, scope and trade-off conversations throughout the project.
Facilitation: Confidently design and facilitate kick offs, health checks, workshops, and ceremonies. Know how to get a room to arrive at a decision and rally a team around a plan.
Stakeholder relationships: Build real trust with senior client stakeholders. Align expectations early, empathise with the pressures they are under, and handle difficult conversations with honesty and diplomacy. Model what a good client partnership looks like for the people around you.
Commercial awareness: Understand the financial dynamics of running client projects. Track margin, spot risk early, and surface trade-offs clearly so the right people can make informed decisions. Ensure nothing catches anyone by surprise.
Strong PMO fundamentals: Team logistics, resource planning, budget and progress tracking, risk management, RAID logs. Do these well and without fuss, and be comfortable with the tooling and reporting standards expected at programme level.
Team dynamics and coaching: Know what high-performing teams look like and have the tools to get a team there. Bring a coaching mindset to leadership, champion honest feedback, and be comfortable addressing conflict when it arises.
Technical fluency: Sit comfortably in technical conversations without needing to be the most technical person in the room. Understand enough about architecture, dependencies and technical trade-offs to ask useful questions, spot delivery risk early, and help the team make good decisions.
Cross-functional knowledge: Understand how great digital products get made across design, engineering, product and research. Know what each discipline needs to do its best work, where collaboration can break down, and how to keep the whole team moving together towards the same outcome.
AI literacy: Use AI tools as part of how you work, thoughtfully and not reflexively. Understand their limitations and apply them in ways you would be comfortable explaining to a client. Actively explore how AI can improve operational clarity, team efficiency and decision-making in service of better project outcomes.
Continuous improvement: Always look for ways to improve how the team works and delivers, and seek feedback on yourself as actively as you give it to others.
Generous team energy: Bring calm, positive energy to the work, lift the people around you, and help make the day-to-day feel collaborative and enjoyable.