Delivery Lead, IBMi (iSeries)

Kyndryl•New York, NY

5d•Remote

About The Position

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. We run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. Are you passionate about delivering exceptional service and revolutionizing the world of technology? We have an incredible opportunity for a talented individual to join our dynamic team as a Delivery Management Lead. In this customer-centric role, you will play a pivotal role in ensuring our customers receive top-notch service within a contractual framework. As a visionary leader, you will inspire and guide our team of experts to deliver high-quality and reliable information technology services. Working closely with the latest systems, software products, and networked devices, you will align our solutions perfectly with our customers' evolving business needs. Your deep knowledge of the services we provide paired with your understanding of customer businesses, will enable you to propose and implement tailored solutions that exceed their expectations. You will be an integrated part of our customer account structure, fostering strong relationships with our customers and collaborating closely with our Delivery Partner. Together, you will create an environment that promotes innovation, collaboration, and customer success. By owning the technical and managerial support for our field engineers, technicians, system administrators, subject matter experts, and product support personnel, you will empower them to deliver, manage, maintain, and deploy IT services effectively. When it comes to troubleshooting incidents, problems, changes, and escalations, you will be at the forefront, providing swift support to fix any issues that may arise in malfunctioning services, operations, software, or equipment. Your expertise will be crucial in ensuring that our systems run smoothly, offering our customers a seamless experience. As a Delivery Management Lead, you will have the unique opportunity to collaborate with an exceptional team of Delivery Partners, Architects, and SREs (Site Reliability Engineers). Together, you will co-create, design, deploy, and maintain reliable, available, and future-proof systems and services. Your innovative ideas and leadership skills will play a vital role in shaping the technological landscape of our organization and the industry as a whole. If you are ready to make an impact, drive customer success, and be at the forefront of technological advancements, this is the role for you. Join our team and be part of an exhilarating journey as we reshape the IT services landscape with creativity, passion, and excellence.

Requirements

5+ years of experience leading delivery teams and quality services to customers
Sound knowledge of Kyndryl competencies, managed platforms, IT services, technology vendors
Experience in leading teams through incident, problem and change management, as well as root cause analysis
Ability to partner with Delivery Partner(s) and work with SREs to generate positive customer outcomes
AIOps hands-on knowledge, automation and innovation-oriented mindset
Well versed for direct and constant interaction with the customer
Sympathetic and empowering delivery resource manager, fostering growth

Nice To Haves

Bachelor's degree
Six Sigma, PMP, and/or ITIL certifications

Responsibilities

Ensuring customers receive top-notch service within a contractual framework.
Inspiring and guiding a team of experts to deliver high-quality and reliable information technology services.
Aligning solutions perfectly with customers' evolving business needs.
Proposing and implementing tailored solutions that exceed customer expectations.
Fostering strong relationships with customers and collaborating closely with the Delivery Partner.
Owning the technical and managerial support for field engineers, technicians, system administrators, subject matter experts, and product support personnel.
Empowering the team to deliver, manage, maintain, and deploy IT services effectively.
Providing swift support to fix any issues that may arise in malfunctioning services, operations, software, or equipment.
Collaborating with Delivery Partners, Architects, and SREs to co-create, design, deploy, and maintain reliable, available, and future-proof systems and services.