Delivery/Installer

Alliance Laundry System•Elk Grove Township, IL

3d•Onsite

About The Position

Alliance Laundry Systems Distribution is a full-service commercial and industrial laundry equipment partner with over 110 years of industry experience. We offer comprehensive support services including installation, factory-trained service, genuine parts replacement, site selection, financing, and store design. We exclusively sell trusted brands — Speed Queen®, UniMac®, and Huebsch® — known for durability and reliability. We serve a wide range of customers, including laundromat owners, Speed Queen franchise operators, and on-premises laundry managers, helping them maximize profits and reduce operating costs. Working with our Service team, the Delivery/Installer's primary responsibility is to effectively deliver, install, service, and repair commercial laundry equipment to internal and external clients.

Requirements

High School diploma or equivalent required
3+ years of work experience working in commercial, military, industrial or manufacturing equipment repair preferred. Equivalent combination of education, training, and experience will be considered
Knowledge of single-phase electric power equipment required
Experience in telephone and email/ticketing dispatch system-based customer support preferred
Proficient computer skills including using MS Outlook, Word, and Excel preferred
Strong Mechanical Acumen; Ability to identify, diagnose, troubleshoot, and resolve mechanical and electrical issues. Ability to read, interpret, and understand electrical and mechanical drawings
Solid organizational skills and detail-oriented; Ability to self-manage workload and multiple projects simultaneously while managing and meeting deadlines
Excellent written, verbal, and interpersonal communication skills; Communicate effectively and professionally across all levels of the organization while maintaining a positive and enthusiastic demeanor
Resilient; Able to confidently navigate ambiguity and change
Strong work ethic; Self-starter, demonstrating a proactive approach, self-initiative, and tenacity
Must have a valid driver’s license.
Must have a clean Motor Vehicle Record

Nice To Haves

Experience in telephone and email/ticketing dispatch system-based customer support preferred
Proficient computer skills including using MS Outlook, Word, and Excel preferred

Responsibilities

Perform the functions of equipment and parts repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction following company standards, techniques, and safety requirements
Provides general customer service functions by performing accurate diagnosis, providing findings, recommendations, and instructions to clients on the usage of commercial laundry equipment following the installation and testing of parts and equipment
Assist with routine preventive maintenance of parts and equipment. Responsible for taking parts for repair, or the ordering of necessary parts to replace faulty or worn-out parts
Expected to write accurate reporting to summarize work performed.
Collaborates with the disassemble of equipment and parts/equipment for maintenance or repair
Assists with research and placement of parts orders. Reviews work orders and invoices to guarantee that required parts are ordered in timely fashion to ensure work deadlines are met
Expected to provide inventory on their assigned company vehicle and produce proper reporting of company expenses
Position requires to travel in company vehicle to customers locations to perform on-site repairs, troubleshooting, and installations, as well as, to respond to emergency/unscheduled maintenance requests assigned by Service Manager
Effectively communicate top level escalations to Service Manager and contributes to best practices and process improvement
Other tasks and responsibilities as required to maintain efficient department operations