Delivery/Installer

Alliance Laundry Systems•Elk Grove, IL

About The Position

Alliance Laundry Systems Distribution is a full-service commercial and industrial laundry equipment partner. Working with the Service team, the Delivery/Installer delivers, installs, services, and repairs commercial laundry equipment for internal and external clients. The role includes customer support, preventive maintenance, repair and installation work, documentation, parts and inventory coordination, and travel to customer locations within the service territory. Some overnight travel is required. A company vehicle may be provided.

Requirements

High school diploma or equivalent.
Valid driver's license and clean Motor Vehicle Record.
Knowledge of single-phase electric power equipment.
Strong mechanical aptitude and ability to identify, diagnose, troubleshoot, and resolve mechanical and electrical issues.
Ability to read, interpret, and understand electrical and mechanical drawings.
Strong organizational skills and attention to detail; ability to manage workload and multiple projects while meeting deadlines.
Excellent written, verbal, and interpersonal communication skills, including the ability to communicate professionally across organizational levels.
Ability to adapt to ambiguity and change, demonstrate initiative, and maintain a strong work ethic.
Ability to travel within the service territory, including some overnight travel.
Ability to sit, stand, walk, kneel, squat, stoop, bend, climb, and perform tasks requiring manual dexterity.
Ability to lift, carry, push, and pull up to 50 pounds frequently; assistive devices are provided for heavier items.
Ability to talk and hear regularly, manipulate objects or controls with the hands, and perform computer-based work involving periods of sitting, close vision, and adjusting focus.

Nice To Haves

Three or more years of work experience repairing commercial, military, industrial, or manufacturing equipment; equivalent combinations of education, training, and experience will be considered.
Experience with telephone and email or ticketing-system-based customer support.
Proficiency with Microsoft Outlook, Word, and Excel.

Responsibilities

Deliver, install, start up, operate, service, and repair commercial laundry equipment and parts according to company standards, techniques, and safety requirements.
Diagnose equipment issues and provide customers with findings, recommendations, and instructions on equipment use after installing and testing parts and equipment.
Assist with routine preventive maintenance of parts and equipment.
Take parts for repair or order parts needed to replace faulty or worn-out components.
Write accurate reports summarizing work performed.
Assist with disassembling equipment and parts for maintenance or repair.
Research and place parts orders; review work orders and invoices to ensure required parts are ordered in time to meet deadlines.
Maintain inventory for the assigned company vehicle and submit proper expense reports.
Travel by company vehicle to customer locations for on-site repairs, troubleshooting, installations, and emergency or unscheduled maintenance requests assigned by the Service Manager.
Communicate escalations to the Service Manager and contribute to best practices and process improvement.
Perform other tasks as needed to maintain efficient department operations.