Delivery Expert (02821) - 7060 Burroghs Ave

Domino's Franchise•Plano, IL

11d•Onsite

About The Position

We are seeking a detail-oriented and efficient Delivery Expert to join our team at our Plano, United States location (7060 Burroghs Ave). In this role, you will be responsible for overseeing and optimizing our delivery operations to ensure exceptional service and on-time performance. The ideal candidate will demonstrate strong organizational skills, a customer-focused mindset, and the ability to manage complex logistics challenges in a fast-paced environment.

Requirements

Proven experience in delivery operations, logistics coordination, or supply chain management
Strong knowledge of route optimization and delivery scheduling principles
Proficiency with logistics software, delivery management systems, and data analysis tools
Excellent organizational and time management skills with the ability to prioritize multiple tasks
Outstanding communication and interpersonal skills for effective collaboration across teams
Demonstrated problem-solving ability and attention to detail in a fast-paced environment
Customer service experience with a focus on satisfaction and issue resolution
Ability to analyze data and metrics to drive operational decisions
Experience with vendor management and performance monitoring
Familiarity with supply chain processes and best practices
Proficiency in Microsoft Office Suite and relevant business applications

Responsibilities

Coordinate and manage daily delivery operations, including route planning, scheduling, and resource allocation
Optimize delivery routes and schedules to maximize efficiency and minimize costs while maintaining service quality
Monitor delivery performance metrics and KPIs, analyzing data to identify trends and improvement opportunities
Communicate proactively with customers regarding delivery status, timelines, and any potential issues
Collaborate with internal teams, logistics partners, and vendors to ensure seamless delivery execution
Troubleshoot delivery delays, exceptions, and customer concerns, implementing timely resolutions
Maintain accurate delivery documentation, records, and compliance with company policies and regulations
Analyze delivery feedback and customer satisfaction data to drive continuous operational improvements
Manage vendor relationships and performance to support reliable delivery service
Prepare reports and presentations on delivery metrics, performance analysis, and recommendations for leadership