Asset & Wealth Management, Digital Operations - Management, Associate - Richardson

Goldman Sachs•Richardson, TX

About The Position

The Delivery Enablement Lead is part of the Agent and Customer Experience team within Marcus by Goldman Sachs’ Delivery business unit. The role drives strategic initiatives and alignment across senior leadership, individual teams, and multiple programs through reporting, tracking, and program oversight. Team members help drive operational excellence through technology, analytics, and processes to support efficiency and customer satisfaction. The role develops stakeholder relationships and a connected business strategy, prepares business requirements and senior-leadership reporting, and helps guide initiatives in program management, measurement, and risk management. It also works across business functions and divisions to identify and implement solutions, coordinate working groups and plans, resolve bottlenecks, and provide ad hoc data analysis.

Requirements

Bachelor’s degree or equivalent experience.
3–5 years of experience in end-to-end project/program creation and management.
3–5 years of experience preparing senior-leadership presentations using PowerPoint, Excel, Smartsheet, and Tableau.
3–5 years of experience with OKRs, KPIs, and creation of business metrics.
Strong analytical and problem-solving skills.
Attention to detail with a big-picture mindset.
Experience communicating and presenting to senior-level audiences, specifically business heads and/or C-suite audiences.
Ability to interpret data and develop action plans to improve business processes.
Ability to communicate effectively with technical and non-technical stakeholders.
Strong judgment and comfort with ambiguity.
Competitive spirit and ability to lead, motivate, and stay nimble.
Experience with project management tools such as MS Project and Smartsheet.

Nice To Haves

Program/project management certification such as CAPM, PMP, or related.
Experience with advanced analytics tools such as Alteryx or SQL.
Consumer banking experience, particularly with projects or programs related to regulatory initiatives.

Responsibilities

Own and develop stakeholder relationships, collaborating to centralize strategy and create a narrative connecting business units.
Write clear, well-structured business requirements, PowerPoint decks, and other reports for senior leadership.
Guide business initiatives in best practices for project and program creation, tracking, reporting, and risk management.
Assist with identifying, developing, and evolving KPIs and business metrics to align strategy and measurement.
Work with business functions and cross-divisional stakeholders, including Engineering, operational leaders, Internal Audit, and internal teams, to identify and implement solutions to business issues.
Liaise between operational teams, leadership, and other divisions to develop working groups and plans for implementing business solutions.
Recommend workarounds and value additions, and remove solution bottlenecks for stakeholders.
Provide ad hoc reporting and data analysis, demonstrating the significance of results to senior leadership.