Marcus by Goldman Sachs, Delivery Enablement Lead, Associate - Richardson, TX/Draper, UT

Goldman Sachs•Richardson, TX

12h•Onsite

About The Position

This position is part of the Agent and Customer Experience team within Marcus’ Delivery business unit. Team members help drive operational excellence within Marcus by leveraging best in class Technologies, Analytics, and Processes to ensure efficiency and customer satisfaction. The Delivery Enablement Lead will be a highly visible driver of our strategic initiatives, ensuring alignment across senior leadership, individual teams, and multiple programs, through robust reporting, tracking, and program oversight.

Requirements

Bachelor’s degree or equivalent experience
3-5 years’ experience with: End to End Project/Program Creation & Management
3-5 years’ experience with: Senior Leadership Presentations utilizing (PowerPoint, Excel, Smartsheet’s, Tableau)
3-5 years’ experience with: OKR, KPI, and creation of business metrics
Strong analytical and problem-solving skills
Attention to detail with a “Big Picture” mindset
Experience with Senior Level Communication and Presentations – Specifically to Business Heads and/or C-Suite audiences
Ability to interpret data to develop action plans to improve business processes.
Ability to communicate effectively with technical and non-technical stakeholders
Strong judgment and comfort with ambiguity
Competitive spirit with the ability to lead and motivate and stay nimble
Experience with project management tools such as MS Project, Smartsheet.

Nice To Haves

Program/Project Management Certifications: (CAPM, PMP or related)
Advanced Analytic Tool experience (Altryx, SQL,)
Experience within Consumer Banking particularly covering projects/Programs related to Regulatory initiatives

Responsibilities

Own and develop relationships with stakeholders, collaborating to centralize our strategy and developing a narrative that connects all business units.
Write clear and well-structured business requirements, powerpoint decks, and other reporting for senior leadership.
Understand and help guide all business initiatives in best practices for project/program creation, tracking, and reporting and risk management
Assist in the identification, development, and evolution of KPI’s and business metrics to ensure our strategy and how we measure it are aligned.
Work with business functions and cross-divisional stakeholders (e.g., Engineering, operational leaders, Internal Audit, and internal teams) to identify and implement solutions to business issues.
Work as a liaison between operational teams, leadership and other divisions as needed to develop working groups and plans to implement business solutions.
Recommend workarounds, value additions, and remove solution bottlenecks for the stakeholders.
Provide ad-hoc reporting and analysis of data with the ability to demonstrate significance of results to senior leadership.