Delivery Driver CDL Class B

Erie Materials•Watertown, NY

18d

About The Position

The Delivery Driver safely transports exterior building products to customer jobsites and designated locations. The role involves operating company vehicles, following delivery routes and schedules, loading and unloading materials, completing vehicle inspections and delivery records, and communicating with customers, dispatchers, management, and coworkers. Drivers use proof-of-delivery procedures, including taking photographs of delivered products and delivery locations, and obtain a customer waiver when a pavement delivery location appears questionable. Drivers generally unload products at jobsites without assistance and protect products from inclement weather. The position also includes customer service and technology responsibilities, such as contacting customers in advance about deliveries, using mobile apps to communicate route changes and arrival times, and responding professionally to customer feedback or complaints. Depending on department needs, drivers may work beyond their scheduled time to help prepare orders for the following day's deliveries. Other duties may include warehouse work, receiving and checking in product, operating a forklift, and assisting walk-in customers.

Requirements

Valid New York State Commercial Class B driver's license with a clean driving record.
High school diploma or GED; alternatively, one to three months of related experience and/or training, or an equivalent combination of education and experience.
Excellent knowledge of and adherence to traffic laws and road safety regulations.
Ability to interpret and operate GPS and other navigation tools.
Strong communication, interpersonal, and customer service skills.
Ability to lift and carry building materials by hand weighing up to 100 pounds.
Ability to pass a DOT physical and DOT drug screening.
Ability to meet FMCSA vision requirements: at least 20/40 vision in each eye, with or without correction; a 70-degree field of vision; and ability to recognize red, green, and amber traffic lights. If the standard cannot be met with one eye, an eye doctor’s Vision Evaluation Report (Form MCSA-5871) is needed for alternative certification.
Ability to meet FMCSA hearing requirements: perceive a forced whispered voice in the better ear at not less than five feet, with or without a hearing aid, or meet the stated audiometric hearing-loss standard.
Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
Strong basic math skills, including adding, subtracting, multiplying, and dividing in all units of measure.
Hazardous Materials (HazMat) endorsement, or ability to obtain it within the first three months of employment if hired without it.
Air Brakes endorsement.

Nice To Haves

Minimum of one year of professional driving experience is preferred.
Knowledge of building materials products is preferred.
Forklift and/or Moffett experience is preferred.

Responsibilities

Safely operate company vehicles to transport and pick up building materials at designated locations.
Follow traffic laws, regulations, company policies, delivery routes, and schedules.
Conduct pre-trip and post-trip vehicle inspections, report issues, and maintain a clean, organized vehicle interior.
Use proof-of-delivery procedures to photograph the jobsite, delivered product, and pavement delivery locations when applicable; obtain customer waiver consent if a location appears questionable.
Communicate effectively with customers, dispatchers, management, and employees, including contacting customers in advance about deliveries.
Load products designated for deliveries onto the truck; make multiple trips from the branch as required by the day's routes.
Complete required paperwork and maintain accurate trip records.
Respond calmly and efficiently to emergencies or unexpected situations, contacting the department manager when appropriate.
Drive delivery vehicles safely to customer jobsites and unload products, usually without assistance, while protecting products from inclement weather.
When department needs require, stay beyond scheduled time to help pull orders for the following day's deliveries.
Read work orders and invoices to determine product needs for customer pickup or delivery.
Operate forklifts to load customer vehicles and company trucks, unload vendor trucks, and move stock.
Perform warehouse duties as needed, including putting away returns, stocking bays, cleaning warehouse areas, assisting walk-in customers, and receiving and checking in product.
Provide personalized customer service in person and by phone; use mobile apps and other technology to communicate with dispatchers and customers, including arrival-time and route-change updates.
Maintain a professional, friendly demeanor and handle customer feedback and complaints efficiently.
Perform additional responsibilities as assigned.