Delivery Driver

Nossa Familia Coffee•Portland, OR

11d•Onsite

About The Position

Nossa Familia Coffee is looking for people to join our team! Located in Portland, Oregon, we operate in an area rich with coffee roasters. We are proud to be Oregon's first Certified B Corporation coffee roaster. We take our commitment to sustainability, social responsibility, and environmental stewardship seriously. We are truly farm-direct. We hire people who believe in and want to work with us to further our purpose: to deliver delicious farm-direct coffee and create positive relationships locally and globally. Our standout team is essential in our goals to create a great coffee company that helps make the world a better place. Nossa Familia Coffee is an equal opportunity employer who celebrates diversity and is committed to creating an inclusive environment for all employees to learn and grow. We seek a diverse team and place high value on positive, hard-working individuals who may not fit the coffee stereotype. If you think you won't fit in, we challenge you to reconsider; if you lack any of the listed experience below, but you have life experience that you believe substitutes, we urge you to apply and highlight that. There are many ways to achieve experience and become adept in all items listed below—please call out your varied life experiences and apply those to the requirements listed below.

Requirements

Valid driver's license with a clean driving record that meets company insurance requirements.
Ability to safely operate a cargo van or willingness to learn.
No CDL required
Ability to lift, carry, push, and pull up to 50 pounds repeatedly throughout the workday.
Ability to spend 4–10 hours driving per shift, with most routes lasting approximately 6–7 hours.
Excellent interpersonal and customer service skills.
Positive attitude and professional demeanor with customers and coworkers.
Strong written and verbal communication skills.
Demonstrated reliability, punctuality, and dependability.
Ability to work independently with minimal supervision.
Strong organizational and time-management skills.
Ability to prioritize tasks and adapt to changing delivery schedules.
Basic comfort using smartphones or mobile applications for routing, deliveries, and communication.
Willingness to learn basic coffee knowledge and equipment operation.
Ability to learn basic maintenance and troubleshooting of coffee brewing equipment.
Commitment to safe driving and adherence to all company safety policies.
Ability to pass any required background screening, motor vehicle record review, or pre-employment requirements.

Nice To Haves

Previous delivery driving experience.
Experience operating cargo vans, commercial vehicles, or delivery trucks.
Customer service, hospitality, retail, or food service experience.
Experience developing customer relationships or account management.
Familiarity with coffee, cafés, espresso beverages, or specialty coffee.
Mechanical aptitude or experience maintaining commercial equipment.
Experience working independently in a field-based role.
Sales experience or the ability to recognize and communicate growth opportunities.
Familiarity with route planning and delivery logistics.
Forklift certification or warehouse experience.
Knowledge of the local area and efficient route navigation.
Experience in a Production or manufacturing environment.

Responsibilities

Load, transport, and deliver coffee, supplies, and equipment to wholesale customers accurately and efficiently.
Safely operate a company-owned delivery van in accordance with all traffic laws and company safety standards.
Provide direct support to our wholesale customers if issues arise with their coffee service.
Maintain a safe, sanitary, and organized workspace.
Notify supervisor of any mechanical or material issues.
Weigh, process, and package roasted coffee.
Complete scheduled delivery routes within established timeframes while maintaining a high level of customer service.
Serve as the primary in-person representative of the company during deliveries, creating positive interactions with every customer.
Build and maintain strong relationships with wholesale customers by engaging professionally with owners, managers, and staff.
Communicate with customers in a friendly, positive, and solution-oriented manner.
Identify and communicate customer needs, concerns, or potential service issues to the appropriate internal team.
Recognize opportunities for additional product placements, equipment upgrades, or new business and communicate those opportunities to the team.
Assist customers with basic coffee-related questions and provide knowledgeable support.
Perform basic troubleshooting and minor maintenance on coffee brewing equipment.
Inspect the delivery vehicle before and after each shift and promptly report maintenance or safety concerns.
Handle products carefully to minimize damage and ensure deliveries arrive in excellent condition.
Work independently with minimal supervision while exercising sound judgment and professionalism.
Maintain clear communication with the team throughout the day.
Represent the company's values and brand with professionalism, integrity, and enthusiasm.
Assist with warehouse organization, order preparation, inventory, or other operational tasks as needed before or after delivery routes.
Consistently demonstrate a commitment to workplace safety and continuous improvement.

Benefits

75% covered health insurance (for employees working 25+ hours/week)
Pre-tax dental insurance (for employees working 25+ hours/week)
Supplemental insurance (for employees working 25+ hours/week)
Paid parental leave (for employees working 25+ hours/week)
401k retirement plan with company match (for all non-seasonal, non-temporary employees)
Long-term disability benefits (for employees working 25 hours/week or more)
PTO
Paid holidays
Paid volunteer hours
Free coffee
5-week paid sabbatical for every 5 years of employment