Delivery Driver

Nossa Familia Coffee • Portland, OR

7d • Onsite

About The Position

Nossa Familia Coffee is seeking motivated, self-directed team players passionate about coffee, community, and a positive work environment to join their team as a Delivery Driver. This role involves delivering farm-direct coffee and supplies to wholesale customers, operating a company-owned delivery van safely, and serving as the primary in-person representative of the company. The ideal candidate enjoys meeting people, building relationships, providing exceptional customer service, and taking initiative to improve service and identify opportunities. They are dependable, comfortable working independently, pay attention to details, communicate clearly, and remain professional under pressure. A curiosity for specialty coffee and a desire to expand knowledge of products and equipment are also valued. The company emphasizes its commitment to sustainability, social responsibility, and environmental stewardship as an Oregon's first Certified B Corporation coffee roaster.

Requirements

• Valid driver's license with a clean driving record that meets company insurance requirements.
• Ability to safely operate a cargo van or willingness to learn. No CDL required
• Ability to lift, carry, push, and pull up to 50 pounds repeatedly throughout the workday.
• Ability to spend 4–10 hours driving per shift, with most routes lasting approximately 6–7 hours.
• Excellent interpersonal and customer service skills.
• Positive attitude and professional demeanor with customers and coworkers.
• Strong written and verbal communication skills.
• Demonstrated reliability, punctuality, and dependability.
• Ability to work independently with minimal supervision.
• Strong organizational and time-management skills.
• Ability to prioritize tasks and adapt to changing delivery schedules.
• Basic comfort using smartphones or mobile applications for routing, deliveries, and communication.
• Willingness to learn basic coffee knowledge and equipment operation.
• Ability to learn basic maintenance and troubleshooting of coffee brewing equipment.
• Commitment to safe driving and adherence to all company safety policies.
• Ability to pass any required background screening, motor vehicle record review, or pre-employment requirements.

Nice To Haves

• Previous delivery driving experience.
• Experience operating cargo vans, commercial vehicles, or delivery trucks.
• Customer service, hospitality, retail, or food service experience.
• Experience developing customer relationships or account management.
• Familiarity with coffee, cafés, espresso beverages, or specialty coffee.
• Mechanical aptitude or experience maintaining commercial equipment.
• Experience working independently in a field-based role.
• Sales experience or the ability to recognize and communicate growth opportunities.
• Familiarity with route planning and delivery logistics.
• Forklift certification or warehouse experience.
• Knowledge of the local area and efficient route navigation.
• Experience in a Production or manufacturing environment.

Responsibilities

• Load, transport, and deliver coffee, supplies, and equipment to wholesale customers accurately and efficiently.
• Safely operate a company-owned delivery van in accordance with all traffic laws and company safety standards.
• Provide direct support to our wholesale customers if issues arise with their coffee service.
• Maintain a safe, sanitary, and organized workspace.
• Notify supervisor of any mechanical or material issues.
• Weigh, process, and package roasted coffee.
• Complete scheduled delivery routes within established timeframes while maintaining a high level of customer service.
• Serve as the primary in-person representative of the company during deliveries, creating positive interactions with every customer.
• Build and maintain strong relationships with wholesale customers by engaging professionally with owners, managers, and staff.
• Communicate with customers in a friendly, positive, and solution-oriented manner.
• Identify and communicate customer needs, concerns, or potential service issues to the appropriate internal team.
• Recognize opportunities for additional product placements, equipment upgrades, or new business and communicate those opportunities to the team.
• Assist customers with basic coffee-related questions and provide knowledgeable support.
• Perform basic troubleshooting and minor maintenance on coffee brewing equipment.
• Inspect the delivery vehicle before and after each shift and promptly report maintenance or safety concerns.
• Handle products carefully to minimize damage and ensure deliveries arrive in excellent condition.
• Work independently with minimal supervision while exercising sound judgment and professionalism.
• Maintain clear communication with the team throughout the day.
• Represent the company's values and brand with professionalism, integrity, and enthusiasm.
• Assist with warehouse organization, order preparation, inventory, or other operational tasks as needed before or after delivery routes.
• Consistently demonstrate a commitment to workplace safety and continuous improvement.

Benefits

• 75% covered health insurance (for employees working 25+ hours/week)
• Pre-tax dental insurance (for employees working 25+ hours/week)
• Supplemental insurance (for employees working 25+ hours/week)
• Paid parental leave (for employees working 25+ hours/week)
• 401k retirement plan with company match (for all non-seasonal, non-temporary employees)
• Long-term disability benefits (for employees working 25 hours/week or more)
• PTO
• Paid holidays
• Paid volunteer hours
• Free coffee
• 5-week paid sabbatical for every 5 years of employment

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed