Delivery Driver Associate
About The Position
Provides excellent customer service by using a delivery vehicle to deliver pre-ordered items to residential and business customers. Receives in-store customer orders and records specific delivery instructions. Adds value by informing regular customers about new products and services and addressing customer questions and concerns. The position requires working weekends and holidays based on department staffing requirements. The associate loads and maintains a clean delivery vehicle, delivers orders across varied locations and terrain, collects payments, records sales and delivery transactions, and obtains customer signatures. The role also involves handling returned merchandise and containers, resolving service complaints, following company policies and safety and food-safety expectations, and supporting other departments as needed. Travel requirements vary by assignment.
Requirements
- High school graduate or equivalent (GED).
- Valid driver's license.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small-group situations to customers, clients, and other associates.
- Ability to lift and/or move up to 30 pounds frequently and up to 50 pounds occasionally.
- Ability to stand and walk for extended periods and to bend, stoop, twist, and turn frequently.
- Availability to work weekends and holidays based on department staffing requirements.
Nice To Haves
- Six months of previous grocery or delivery experience preferred.
Responsibilities
- Deliver pre-ordered items to residential and business customers.
- Load customer orders into the delivery vehicle.
- Receive and write customer orders and record delivery instructions.
- Navigate varied terrain and delivery sites, including multi-story buildings and private homes, while carrying products.
- Collect customer payments and record sales and delivery transactions.
- Obtain customer signatures on delivery receipts.
- Inform customers about new products and services.
- Pick up empty containers and rejected or returned merchandise.
- Keep the delivery vehicle clean.
- File and resolve service complaints.
- Demonstrate excellent customer service standards.
- Work toward continuous quality improvement.
- Uphold company culture, customer service, and performance expectations.
- Support and promote company policies and procedures.
- Follow PPE and safety guidelines, food-safety and cleaning expectations, and guest-experience guidelines.
- Perform tasks in other departments as assigned based on customer experience needs.
- Complete additional responsibilities as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
