Delivery Driver Associate
About The Position
Provides excellent customer service by using a delivery vehicle to deliver pre-ordered items to residential and business customers. The associate may also receive customer orders in the store and record specific delivery instructions. They add value by informing regular customers about new products and services and addressing customer questions and concerns. Working weekends and holidays may be required based on department staffing requirements. The role involves loading orders into the delivery vehicle, making deliveries across varied sites and terrain, collecting payments and documenting transactions, obtaining customer signatures, and handling returned merchandise. The associate maintains the delivery vehicle, resolves service complaints, follows company policies and safety, food-safety, cleaning, and guest-experience expectations, and may perform tasks in other departments based on customer experience needs. Travel requirements vary by assignment.
Requirements
- High school graduate or equivalent (GED).
- Valid driver's license.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small-group situations to customers, clients, and other associates.
- Ability to lift and/or move up to 30 pounds frequently and up to 50 pounds occasionally.
- Ability to stand and walk for extended periods and bend, stoop, twist, and turn frequently.
Nice To Haves
- Six months of previous grocery or delivery experience.
Responsibilities
- Deliver pre-ordered items to residential and business customers.
- Load the delivery vehicle with customer orders.
- Receive and write customer orders and record delivery instructions.
- Navigate adverse terrain, including multi-story buildings, private homes, and other delivery sites, while carrying products.
- Collect customer payments and record sales and delivery transactions.
- Obtain customer signatures on delivery receipts.
- Inform customers of new products and services.
- Pick up empty containers and rejected or returned merchandise.
- Keep the delivery vehicle clean.
- File and resolve service complaints.
- Demonstrate excellent customer service standards.
- Work toward continuous quality improvement.
- Uphold company culture, customer service, performance expectations, and company policies and procedures.
- Follow PPE and safety guidelines, food-safety and cleaning expectations, and guest-experience guidelines.
- Perform tasks in other departments as assigned based on customer experience needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
