Delivery Dispatcher

Petro Home Services•Warwick, RI

8d•Onsite

About The Position

Are you interested in taking your career to the next step with an industry leader? Do you have a knack for scheduling, organizing, and planning? Then we have a job for you! We are a leading home services provider and due to our continued growth we are looking for responsible and reliable individuals to serve as Delivery Dispatchers. As a Delivery Dispatcher, you will be the person our customers rely on to get assistance when they need it! You will prepare records and distribute delivery tickets to Delivery Drivers in response to customer requests using our scheduling and mapping technology. We offer competitive compensation, benefits for full time roles as well as overtime opportunities. You may also find room for advancement with us. If this sounds like the kind of career move you've been wanting to make and you meet our qualifications, we want to talk with you!

Requirements

High School Diploma or Equivalent
1 -2 years prior dispatch experience preferred
Proven problem solving skills
Prior experience in a customer service setting a plus
Proficiency with the MS Office Suite, MS Outlook and Web navigation
Ability to work well in a fast paced environment
Must be pleasant, professional and possess the ability to function equally well both independently and in a team environment.
Must be highly detail-oriented and focused with a flexible and adaptable nature.
Must display excellent verbal and written communication, interpersonal and active listening skills as well as the ability to interact effectively with both customer and coworkers.

Nice To Haves

Prior experience in a customer service setting a plus

Responsibilities

Scheduling deliveries and providing instructions for Drivers according to urgency
Reviewing routes, monitoring and adjusting deliveries
Ensuring deliveries are dispatched & completed
Documenting all customer accounts encountered
Communicating with other Dispatchers, Drivers, Service Technicians, Managers, and other departments