Delivery Dispatcher

Dead River Company•Hallowell, ME

2d•Onsite

About The Position

Ensures the timely, safe and efficient delivery of petroleum products utilizing a computerized dispatching system. This position effectively communicates with customers, schedules trucks and drivers, and monitors delivery progress to assure a high level of customer satisfaction, and an efficient, profitable operation. This is done in support of the Dead River Company Brand Promise, Customer Guarantees and Pledges and Co-worker Guarantees and Pledges.

Requirements

Strong communication and interpersonal skills
Planning and scheduling skills
Ability to work in a team environment
Analytical skills
Technology/computer skills
Ability to hold others accountable
A commitment to exceptional customer relations
A high school diploma or equivalent is required.

Nice To Haves

Two years of experience in a dispatch environment with computerized dispatch technology is preferred.

Responsibilities

Courteously answers the phone, recording customer orders and information, or resolving customer problems.
Ensures correct customer information when taking a phone order.
Proactively communicates back to customer: If a delivery cannot be made or completed, To resolve after hours service requests.
Acts as the primary communication link with all drivers.
Monitors all driver’s progress in completing routes and ensures that drivers stay on trace/route.
Assigns same-day deliveries to the appropriate driver.
Communicates with Routing Specialist the following: Exceptions about truck and driver availability for next day or week, Coordination of repairs, maintenance, and inspection of vehicles, Driver manifests, Customer run-outs so that adjustments can be made to account, Returning tickets per route for prior day’s deliveries.
Reviews with Delivery Manager the following: Driver manifest, All exceptions (off trace, overtime, misdelivery, accidents, spills, etc.).
Resolves credit issues (COD customers) by communicating to dispatcher who works with credit to resolve the issue.
Relays information back to the driver for appropriate delivery and/or collection.
Reviews and seeks to improve key metrics (throughput, delivery defects, safety).
Participates in annual market performance goals.