City Delivery Dispatcher

O'Reilly Auto Parts • Machesney Park, IL

4d • Onsite

About The Position

The City Delivery Dispatcher will coordinate and oversee the city route schedule, functions, and delivery specialists of the "hub" store to "spoke" stores. This role serves as the primary contact person for city delivery service, ensuring orders are received, parts are accurately pulled and ready for delivery, and that the delivery specialists are running on schedule. The dispatcher will also monitor the hub system and routes for efficiency improvements, manage team member clock-ins, research undelivered parts, assist with route coverage, ensure vehicle maintenance and inspections, log daily mileage, and provide performance input for delivery specialists.

Requirements

• Ability to quickly match alphanumeric sequences
• Good interpersonal communication skills

Nice To Haves

• Familiar with automotive parts
• Ability to drive a manual transmission vehicle
• Fluency in multiple languages (Spanish is highly desired)

Responsibilities

• Serve as contact person for city delivery service.
• Receive orders from stores via phone or invoice, ensure parts are pulled and ready for delivery by scheduled time.
• Ensure accuracy of each order pulled prior to city delivery specialist picking up order for delivery.
• Maintain organized, clean city delivery area divided into areas/bins for each spoke store.
• Ensure hub delivery specialists are running on schedule and/or communicate any delays to stores remaining on route.
• Continually monitor hub system and routes for ways to increase efficiency, productivity, and/or reduce expenses.
• Communicate recommendations to store manager.
• Make sure all team members assigned to hub are clocking in and out according to company policy.
• Research any parts not delivered as scheduled and make any necessary billing adjustments.
• Work with store manager to ensure route is covered in the absence of regular city delivery specialist.
• Work with store manager and delivery specialist to ensure vehicles are well maintained and inspections are completed thoroughly and accurately.
• Ensure daily mileage is logged into asset management for all vehicles.
• Provide input to store manager with regard to delivery specialists’ performance in preparation for performance evaluations.

Benefits

• Competitive Wages
• Paid Time Off
• Stock Purchase Plan
• 401k with Employer Contributions
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed