Delivery Director (remote)

Blue Acorn iCi•,

2d•$160,000 - $200,000•Remote

About The Position

Blue Acorn iCi is looking for a Delivery Director with hands-on project experience with Adobe applications and/or Adobe Cloud products. The Delivery Director’s primary responsibility is to lead and manage a delivery team. They are accountable for delivery quality, performance to budget and successful attainment of Customer business objectives / goals. In addition, they will ensure the right team members are placed in the correct positions, manage relationships with our customers as needed, and enforce the use of best practices. The director is also responsible for hiring, onboarding, and assisting with resourcing as it relates to the members of the team. This position should also be able to work with other departments to ensure smooth and successful operations across the company as it pertains to delivery.

Requirements

Minimum of 8-10 years' experience managing enterprise engagements
15+ years IT industry experience with a minimum 10+ years of experience in services delivery organization
Experience at professional services company such as an agency or consulting firm
Experience working in eCommerce / Digital Services
Excellent leadership and management skills
Excellent communication (written and oral) and interpersonal skills
Proven ability to work creatively and analytically in a problem-solving environment
Experience working on projects with Adobe applications
Experience with Adobe Commerce, Salesforce Commerce Cloud, Shopify+ platforms
Experience with Adobe Experience Manager (AEM) or other CMS
Knowledge of or ability to understand technologies such as HTML, CSS, SOAP, REST, Git, AEM
Ability to communicate and document technical designs to both internal and external technical resources
Capable of driving and defending design models and best practices
Thorough and deep knowledge of the Software Development Life Cycle and Agile processes
Bachelor’s degree, preferably in computer science and/or equivalent experience in development industry
Candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future.

Nice To Haves

Hands-on project experience with Adobe applications and/or Adobe Cloud products.

Responsibilities

Responsible for all delivery aspects such as productivity, quality, and milestone achievement
Ensuring team members have access to the tools and materials they need to deliver in their day-to-day activities
Ensure proper process and SDLC are being followed across all projects
Serve as the ultimate point of escalation for the project team and the client
Enforcement of company policy and architectural alignment
Ensure career paths exist for individuals and work with them to make sure they are on the right paths to meet their personal goals
Working with People Leaders and Mentors to ensure the robust development of all individuals
Ability to coach and guide employees through career paths
Ability to train and mentor direct managers as well as technical staff
Ability to train and mentor development staff
Proven ability to build, manage, and foster a team-oriented environment
Align with Platform leadership and Operations on project resourcing and staffing needs
Align with Estimation Manager on project estimations
Review and sign off on SOWs and Change Orders as needed
Assist with recruiting, interviewing, and hiring to fill immediate needs as well as plan for forecasted growth
Assist sales with technical support and strategic alignment
Ability to inspire confidence in clients and provide leadership to implementation teams
Strategic planning skills to help navigate internal and external customer requirements
Ability to understand unique and complex business requirements and help develop plans to solve short and long term problems