Delivery Director
About The Position
The Delivery Director will be responsible for supervising the quality of delivery for specific customers within the US Hub. This role involves steering and monitoring project performance, ensuring customer success and satisfaction, and fostering relationship growth. The Delivery Director will engage with customers at an executive level, present delivery strategies, and support the Customer Success Team in identifying new opportunities. Additionally, this role may involve supporting the Sales Team, guiding the Operations Management function, and collaborating with R&D and technical teams to align delivery strategy with technical implementation. The Delivery Director will own the customers’ project portfolio, work closely with Project Managers to ensure successful implementation, and provide line management for Business Analysts, UX Designers, and Project Managers within the Hub.
Requirements
- 8+ years of experience in Delivery.
- Demonstrated experience in the banking/financial services sector(s).
- Experience in startup/scaleup environments.
- Managed a program.
- Proven leadership track record (8+ years) in running implementation projects for complex, mission-critical, and high-traffic web applications on rock-solid architecture.
- Pragmatic solution finder accustomed to making project trade-offs and decisions, and driving these decisions throughout overall project execution.
- Strong analytical, consultancy, and communication skills (written and verbal).
Nice To Haves
- Agile coach experience is beneficial.
Responsibilities
- Supervising the quality of delivery with customers within the US Hub.
- Steering and monitoring performance across projects.
- Maintaining customer success and satisfaction.
- Ensuring the growth of customer relationships.
- Engaging customers at the executive level.
- Presenting delivery strategy.
- Supporting the Customer Success Team in creating new opportunities.
- Occasionally supporting the Sales Team.
- Providing guidance to the Operations Management function.
- Collaborating with the R&D department and technical area to align delivery strategy with technical implementation.
- Owning customers’ project portfolio.
- Working closely with Project Managers to steer implementation toward success.
- Line management of Business Analysts, UX Designers, and Project Managers within the Hub.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
