Delivery/Customer Support Lead

98Ventures • Ashland, VA

4d • Onsite

About The Position

The Delivery Support Lead will assist with day-to-day operations as they relate to creating delivery routes, monitoring and supporting delivery drivers to ensure on-time deliveries, and supporting warehousing activities when needed. This individual will be an essential part of the cornerstone of UST’s growth and success that is built upon the expectation that EVERY team member will Execute Excellence Every time - simply known internally as E3.

Requirements

• Ability to work a schedule that may include early mornings, evenings, weekends, and some holidays
• Handle all needs of the customers
• High School Diploma or equivalent education
• Knowledge of DOT compliance
• Knowledge of Microsoft Office including Word, Excel and Outlook
• Possess effective written and verbal communication
• Previous experience in Distribution, 3PL, or In-home Delivery operations
• Valid Driver’s License

Responsibilities

• Communicate with customer and delivery team manager on progress and potential delays
• Completes any scheduled reporting
• Directs and assists the drivers in completing their deliveries
• Ensures all in-home damage claims are being properly handled
• Ensures that all shipping goals are obtained daily
• Inspect the prep lines to ensure they are complete and in good condition
• Maintains a positive working relationship with all team members
• Monitors routes through the routing system and maintains the tracking delivery logs
• Oversees loading and unloading of all delivery vehicles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED