Kimbrell's Furniture Delivery & Customer Experience Specialist

Kimbrell's Home Furnishings • Gastonia, NC

10d • Onsite

About The Position

Kimbrell’s Furniture is seeking a Delivery & Customer Experience Specialist who takes pride in their work, values professionalism, and delivers a true white-glove experience every time. This role is ideal for someone who enjoys staying active, working with their hands, and making people happy in their homes. As a key member of the team, you will play a vital role in both delivery operations and in-store support, ensuring customers have a positive experience from delivery to showroom interaction.

Requirements

• Valid driver’s license with a good driving record
• Ability to lift and move 10–100+ lbs regularly
• Strong customer service and communication skills
• Basic mechanical ability (furniture assembly)
• Reliability, professionalism, and a team-first mindset

Responsibilities

• Deliver, assemble, and set up furniture and appliances in customers’ homes
• Ensure a clean, careful, and damage-free experience
• Review orders with customers and confirm satisfaction before leaving
• Represent Kimbrell’s with professionalism at every stop
• Assist with merchandising, floor setup, and product displays
• Move and stage furniture between the warehouse and the showroom
• Help maintain a clean, organized, and customer-ready store
• Prepare delivery routes and stage merchandise
• Receive and track incoming inventory
• Maintain organized warehouse spaces
• Assist with customer account follow-ups when needed
• Support repossession efforts (when authorized) in a professional manner

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed