Kimbrell's Furniture Customer Service Representative

Kimbrell's Home Furnishings • Charlotte, NC

4d • Onsite

About The Position

Kimbrell’s Furniture is looking for a Customer Service Representative (CSR) who thrives on delivering exceptional customer experiences while supporting sales growth and long-term customer relationships. This role is more than customer service; it’s a career opportunity with a path into leadership and sales roles. At Kimbrell’s, we don’t just sell furniture—we create lasting customer relationships.

Requirements

• Strong communication and people skills
• A customer-first mindset with a passion for helping others
• Sales-driven attitude with the ability to build relationships
• Organized and able to multitask in a fast-paced environment
• Willingness to learn financial processes and systems

Responsibilities

• Deliver a welcoming and professional experience in every interaction
• Build strong relationships that drive loyalty and repeat business
• Guide customers through their journey—from first visit to ongoing support
• Partner with the sales team to help drive revenue
• Assist with follow-ups, outreach, and customer engagement
• Support promotions, events, and in-store initiatives
• Help customers understand financing options and payment plans
• Assist with credit applications and transactions
• Provide solutions-oriented support for account questions
• Maintain accurate records and documentation
• Use POS systems and tools efficiently
• Support daily store operations and team collaboration

Benefits

• Commission
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed