Delivery Coordinator (Airdrie Honda)

Go Auto • Airdrie, AB

4d • Onsite

About The Position

The Delivery Coordinator is responsible for ensuring a smooth and positive experience for customers taking delivery of new and used vehicles. This role involves a comprehensive understanding of vehicle operations, meticulous checklist completion, and proactive customer follow-up to ensure satisfaction. The position also contributes to dealership operations through showroom merchandising, social media content creation, and assisting other departments as needed.

Requirements

• Full knowledge and explanation of vehicle operations
• Ability to complete new and CPO delivery checklists for every client
• Ability to complete second deliveries when required
• Ability to perform introduction and dealership walk around at delivery (Parts and Service)
• Ability to inspect vehicles prior to delivery (watermarks, footprints, dirty windows)
• Ability to verify there isn’t a Beam Dongle connected to the OBDII Port
• Ability to follow up for second deliveries
• Ability to follow up for reviews, surveys, and CSIs in order to obtain 10/10s
• Ability to merchandise showroom vehicles and making sure they get charged
• Ability to create Dealership social media content
• Ability to check in transport drop-offs when lot staff is unavailable
• Ability to perform home deliveries and assist service customers with technology issues
• Ability to assist lot staff with moving cars when required
• Ability to handle plate registrations and organization of Demo vehicles

Nice To Haves

• TRUSTWORTHY
• TEAM PLAYER
• HAPPY TO HELP

Responsibilities

• Adhere to the core values of being: TRUSTWORTHY, TEAM PLAYER and HAPPY TO HELP
• Support the efforts of all coworkers towards meeting our core values
• Look for opportunities to provide exceptional and meaningful experiences with customers and coworkers
• Comply with Go Auto’s policies and Employee Code of Conduct
• Report to management any situation or condition that jeopardizes the safety, welfare, liability or integrity of any dealership staff, guests, the dealership itself or the company
• Be a leader in your own role and assist others in their growth, development, and sense of community with the team
• Protect the legal and financial welfare of the dealership
• Maintain the utmost legal, moral, and ethical standards with all customers and coworkers
• Attendance at Go University and/or manufacture training as requested by management
• Complete all New and Used deliveries
• Provide full knowledge and explanation of vehicle operations
• Set up clients for success
• Complete new and CPO delivery checklists for every client
• Complete second deliveries when required
• Perform introduction and dealership walk around at delivery (Parts and Service)
• Inspect vehicles prior to delivery (watermarks, footprints, dirty windows)
• Verify there isn’t a Beam Dongle connected to the OBDII Port
• Follow up for second deliveries
• Follow up for reviews, surveys, and CSIs in order to obtain 10/10s
• Merchandise showroom vehicles and making sure they get charged
• Create Dealership social media content
• Check in transport drop-offs when lot staff is unavailable
• Perform home deliveries and assist service customers with technology issues
• Assist lot staff with moving cars when required
• Handle plate registrations and organization of Demo vehicles

Benefits

• Three weeks vacation after your first year, four weeks after five years, and five weeks after ten years
• Ongoing tools, industry leading tech and training
• Comprehensive health care
• Dental
• Health spending account
• Employee Investment Program with a guaranteed 10% return every year to up to 16% based on Go Auto profits
• Donations to causes like the Kids with Cancer Society and Go Auto Fuels the Schools
• Opportunities to grow in your career path with our promote from within culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed