Delivery Coordinator

Advantage Healthcare Services•Los Angeles, CA

5d•Onsite

About The Position

Every delivery matters. At Advantage, we're transforming behavioral healthcare by ensuring patients receive the medications and support they need to live healthier, more stable lives. Our patients often face significant barriers to care, and our team works every day to remove those obstacles through compassion, innovation, and exceptional service. As a Delivery Coordinator, you'll play a critical role behind the scenes by ensuring medications are delivered accurately, efficiently, and on time. Your coordination keeps our drivers moving, our pharmacists informed, and most importantly, our patients connected to the care they depend on. If you're organized, thrive in a fast-paced environment, enjoy solving logistical challenges, and want your work to make a meaningful impact, we'd love to meet you. Advantage is redefining what it means to be a pharmacy for people living with serious behavioral health conditions. We specialize in supporting patients with schizophrenia, bipolar disorder, substance use disorder, and other complex mental health conditions. Our mission is simple: remove barriers to care so patients can achieve greater stability, independence, and quality of life.

Requirements

Reliable transportation
High school diploma or equivalent preferred
Previous customer service, logistics, dispatch, healthcare, pharmacy, or administrative experience preferred
Excellent communication and customer service skills
Strong organizational and multitasking abilities
Dependable with outstanding attendance and punctuality
Strong attention to detail
Ability to work independently while collaborating with a team
Professional phone etiquette
Basic proficiency with Microsoft Office and computer systems
Ability to prioritize work in a fast-paced environment

Responsibilities

Coordinate daily delivery schedules and optimize driver routes for efficiency and cost savings
Process outgoing deliveries, incoming mail, and patient packages
Verify delivery information, addresses, phone numbers, and co-pay approvals with patients and healthcare programs
Answer and direct incoming phone calls while assisting patients with delivery-related questions
Prepare, organize, and maintain delivery documentation and records
Maintain accurate logs for deliveries, injections, scanned documents, rebates, failed deliveries, and receipts
Communicate regularly with delivery drivers, couriers, pharmacists, and Program Team Leads
Update patient information and maintain current program contact lists
Support and train new Delivery team members
Assist with deliveries when operational needs require
Follow company safety standards and all applicable transportation procedures
Perform additional duties as assigned