Delivery Coordinator

McCoy Corporation•Universal City, TX

1d•Onsite

About The Position

The Delivery Coordinator will assign company truck drivers for the delivery of product by performing the duties below. This role involves planning efficient delivery and pick-up routes, assigning trucks based on various factors, estimating delivery times, and monitoring equipment utilization. The coordinator will also handle customer interactions, investigate overdue deliveries, and maintain essential logs and records. Additionally, the role may require operating a forklift and a cash register.

Requirements

Excellent communication skills.
Ability to plan delivery routes.
Ability to maintain basic logs and records.
Proficient with Microsoft Office Suite, MAC21 and other related software.
Ability to operate available equipment, such as cash registers, calculators, or scanners.
Ability to perform basic math calculations.
Must have a current driver’s license and auto liability insurance.
A high school diploma or equivalent is required.
Forklift operator certification.
Successful completion of on-the-job training; completing levels 1 and 2 of the positional training offered.
Prolonged periods of standing and working on the computer or related equipment.
Must be able to lift up to 25 pounds at times, occasionally lift/move up to 80 pounds, and push and/or pull 50-pound loads at a time.
Must be able to use the three point hold when getting into trucks and/or forklifts.
The ability to perform repetitive movements over long periods.
Must be able to work in various types of weather.

Responsibilities

Plans an efficient delivery and pick-up route by assigning trucks according to factors such as length and purpose of the trip, freight requirements and capacity, and preference of delivery method.
Estimates date and time of delivery to customer.
Records time of departure, destination, cargo, and expected time of return.
Monitors equipment utilization and productivity.
Issues keys, record sheets, and bills of lading/invoice copies to drivers.
Investigates overdue vehicles and deliveries.
Interfaces with customers and other employees to expedite loads or locate missing, misrouted, delayed, or damaged merchandise.
Assists customers in resolving complaints, including escalating them to management when appropriate.
Maintains record of mileage, fuel used, repairs made, and other expenses.
Assigns helpers to drivers if needed.
Operates cash register, when necessary, accurately and efficiently to ensure customer satisfaction.
Operates a forklift when necessary.
Performs other related duties as assigned.