Delivery Coordinator
About The Position
Delivery Coordinators have passion for helping customers, calls customers to confirm their delivery date, time frame and contents of upcoming furniture deliveries. An DELC must ensure that all of the information in the customer's account is accurate and up-to-date, as well as confirming that the customers will be home during their scheduled delivery time. The DELC must have solid lines of communication between the customer service department, delivery department management, drive teams, and operations associates to ensure that all product is moved and routed accordingly, and that all product arrives at its final destination seamlessly. The DELC must demonstrate a positive, friendly attitude, and continue that same professionalism, confidence, and positive energy when working with our customers.
Requirements
- Excellent phone etiquette, interpersonal skills and the ability to multi-task in a fast paced environment.
- Proficient in PC-based applications.
- Customer service skills including listening, attention to detail and professional verbal and written skills.
- High School Diploma or equivalent.
- Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events.
- Authorization to work in the U.S. without the need for sponsorship now or in the future.
Nice To Haves
- Prior call center experience and dispatcher experience is preferable, but not necessary.
Responsibilities
- Schedule & confirm customer deliveries.
- Coordinate & communicate with delivery drive teams.
- Resolve customer service delivery issues.
- Communicate delivery concerns with customer delivery manager.
- Liaison between customers and delivery drive teams.
- Perform additional functions that may be assigned at the discretion of management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
