Delivery Coordinator (T&T Honda)

Go Auto • Calgary, AB

1d • Onsite

About The Position

The Delivery Coordinator is responsible for ensuring a smooth and exceptional experience for customers during vehicle deliveries. This role involves completing new and used vehicle deliveries, explaining vehicle operations, and following up with customers to ensure satisfaction. The position also includes merchandising showroom vehicles, contributing to social media content, and assisting with various dealership operations as needed.

Requirements

• Full knowledge and explanation of vehicle operations
• In control set up for clients
• Complete new and CPO delivery checklists for every client
• Complete second deliveries when required
• Introduction and dealership walk around at delivery (Parts and Service)
• Inspect vehicles prior to delivery (watermarks, footprints, dirty windows)
• Verify there isn’t a Beam Dongle connected to the OBDII Port
• Follow up for second deliveries
• Follow up for reviews, surveys, and CSIs in order to obtain 10/10s
• Merchandising showroom vehicles and making sure they get charged
• Dealership social media content
• Checking in transport drop-offs when lot staff is unavailable
• Home deliveries and assisting service customers with technology issues
• Assisting lot staff with moving cars when required
• Plate registrations and organization of Demo vehicles

Responsibilities

• Adhere to the core values of being: TRUSTWORTHY, TEAM PLAYER and HAPPY TO HELP
• Support the efforts of all coworkers towards meeting our core values
• Look for opportunities to provide exceptional and meaningful experiences with customers and coworkers
• Comply with Go Auto’s policies and Employee Code of Conduct
• Report to management any situation or condition that jeopardizes the safety, welfare, liability or integrity of any dealership staff, guests, the dealership itself or the company
• Be a leader in your own role and assist others in their growth, development, and sense of community with the team
• Protect the legal and financial welfare of the dealership
• Maintain the utmost legal, moral, and ethical standards with all customers and coworkers
• Attendance at Go University and/or manufacture training as requested by management
• Complete all New and Used deliveries
• Provide full knowledge and explanation of vehicle operations
• In control set up for clients
• Complete new and CPO delivery checklists for every client
• Complete second deliveries when required
• Perform introduction and dealership walk around at delivery (Parts and Service)
• Inspect vehicles prior to delivery (watermarks, footprints, dirty windows)
• Verify there isn’t a Beam Dongle connected to the OBDII Port
• Follow up for second deliveries
• Follow up for reviews, surveys, and CSIs in order to obtain 10/10s
• Merchandise showroom vehicles and making sure they get charged
• Create Dealership social media content
• Check in transport drop-offs when lot staff is unavailable
• Perform home deliveries and assist service customers with technology issues
• Assist lot staff with moving cars when required
• Handle plate registrations and organization of Demo vehicles

Benefits

• Three weeks vacation after your first year, four weeks after five years, and five weeks after ten years
• Ongoing tools, industry leading tech and training
• Comprehensive health care
• Dental
• Health spending account
• Employee Investment Program with a guaranteed 10% return annually, up to 16% based on Go Auto profits
• Donations to causes like the Kids with Cancer Society and Go Auto Fuels the Schools
• Opportunities to grow in your career path with a promote from within culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed