Delivery Consultant - US

Insights Learning & Development • Austin, TX

7d

About The Position

The Delivery Consultant works directly with customers to deliver exceptional learning experiences that help organisations achieve strategic objectives, build lasting capability, and realise measurable value from their investment in Insights. This is primarily a customer-facing delivery role, focused on facilitating engaging virtual and face-to-face learning experiences, inspiring change, and helping customers achieve meaningful outcomes. The role also supports the ongoing evolution of Insights’ learning ecosystem by sharing insights, capturing feedback, and helping improve learning materials and delivery approaches.

Requirements

• Highly experienced in Insights Discovery.
• Hold and maintain an active Insights Discovery certification.
• Commit to continuous professional development.
• Bring a customer-focused approach and genuine passion for creating meaningful outcomes.
• Be commercially curious and look for ways to deepen value and impact.
• Be professional and credible, able to build trust at every level.
• Be learning-oriented, continually reflecting, improving, and sharing insight.
• Be collaborative and enjoy working across teams to achieve the best outcomes.
• Be confident in front of customers, bringing energy, presence, and authenticity.
• Demonstrate high-impact facilitation and learning experience delivery.
• Build strong relationships with practitioners and senior stakeholders.
• Translate Insights into practical, real-world application.
• Spot patterns and turn them into meaningful improvements.
• Communicate clearly and influence effectively.
• Create engaging customer experiences that leave a lasting impression.

Responsibilities

• Deliver engaging, relevant, and impactful virtual and face-to-face learning experiences with confidence, gravitas, and agility.
• Build trusted relationships with practitioners and senior leaders, strengthening confidence in the Insights portfolio.
• Help customers build capability, confidence, and long-term success, and clarify their next stages of development.
• Understand customers’ challenges, ambitions, and opportunities, and identify ways to deepen impact beyond individual engagements.
• Help customers understand the value of the wider Insights portfolio and support practitioner development, confidence, and product adoption.
• Capture and qualify opportunities that support future customer growth; collaborate with sales colleagues by providing feedback and debriefs following delivery sessions.
• Adapt delivery to ensure sessions achieve their intended outcomes and objectives.
• Contribute to improving learning materials and facilitation approaches, and share practical facilitation insights and best practices with colleagues.
• Capture customer and practitioner feedback, themes, and learning observations; identify opportunities to improve future delivery and customer experience.
• Collaborate across the business and contribute to communities of practice and shared learning.
• Support customers in translating learning into meaningful action and achieving measurable value.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed