Delivery Center Manager

Dead River Company • Lebanon, NH

3h • $63,000 - $96,000 • Onsite

About The Position

The Delivery Center Manager reports to the Region Director, and manages the liquid product routing and dispatch function for multiple markets to provide timely and efficient product delivery to enhance customer satisfaction and loyalty. This position oversees several dispatchers and routing specialists providing leadership and support.

Requirements

• A high school diploma or equivalent is required.
• A minimum of 3 years of previous management experience is required.
• Strong communication skills
• Good judgment and the ability to make timely decisions
• Strong delegation skills
• Effective performance management experience
• Exhibits Dead River Company core leadership competencies including: Business acumen, Hiring and staffing, Building effective teams, Integrity and trust, Customer focus, Priority setting, Drive for results, Developing direct reports, Managerial courage, Strategic agility, Dealing with ambiguity.

Nice To Haves

• A Bachelors degree in Business Administration or a related field is preferred.
• Previous experience with dispatch/distribution/logistics is strongly preferred.
• Experience related to energy products is preferred.

Responsibilities

• Manages the routing and dispatch function which includes liquid product dispatchers and routing specialists. Utilizing the Raven dispatch system, deliveries are efficiently routed to provide exceptional customer service.
• Holds employees accountable for building customer relationships, adhering to department standards, supporting annual customer growth and retention goals, and safety.
• Resolves customer complaints or problems relating to the dispatch and delivery of petroleum products.
• Runs effective team meetings (Huddles).
• Regularly coaches team members utilizing both team and individual metrics to drive performance.
• Evaluates and discusses performance with employees utilizing the Performance Scorecard.
• Collaborates with the Credit Department relating to customer credit issues.
• Trains and develops direct reports to make certain technology is being utilized in the most effective manner.
• Has extensive knowledge of all forecasting methods and ensures that methods are applied as appropriate for different account types.
• Assists drivers who encounter delivery problems or emergencies.
• Executes administrative tasks in support of the Region Director.
• Performs other work-related duties as assigned.

Benefits

• Paid weekly!
• Health Insurance – Premiums as low as $6.41 for full time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition assistance for employees and scholarships available for employees’ children
• Discounts on our products and services
• Opportunities for growth throughout our footprint.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED