Delivery and Installation Technician

Johnson Health Tech Companies•Sturtevant, WI

2d•Onsite

About The Position

The Delivery and Installation Technician delivers and installs fitness equipment for residential and commercial customers throughout the region. The role combines driving, product delivery, on-site assembly and installation, customer education, and customer service. Technicians meet and end their day at the Sturtevant, Wisconsin warehouse. Start time is between 7:30 and 8:00 a.m.; there is no set end time, and the day ends when the route is complete, typically around 5:00 p.m. during the slow season and as late as 7:00–8:00 p.m. during the busy season. Pay is $20.00 per hour plus tips. The technician prepares and verifies products, transports equipment safely, installs and tests products at customer locations, and explains basic operation to customers. The role also supports company events and initiatives, completes inspections and documentation, safeguards company assets, and collaborates with coworkers and customers. Work takes place primarily in the field, including driving company vehicles and working in customers’ homes and businesses, with occasional warehouse work.

Requirements

High school degree or equivalent required.
A valid driver’s license is required for local travel.
Must successfully pass pre-employment and annual motor vehicle record checks to drive on behalf of the company.
Must successfully complete DOT certification to drive on behalf of the company.
Basic computer skills.
Frequently lift and carry items weighing up to 75 pounds and occasionally lift items weighing up to 100 pounds.
Participate in team lifts of equipment weighing up to 400 pounds.
Frequently push, pull, bend, twist, kneel, reach, and stand throughout the workday.
Sit for extended periods while driving between customer locations.
Wear required personal protective equipment, including impact-resistant safety shoes.

Nice To Haves

1–2 years of delivery and assembly experience with a strong customer service-oriented background preferred.

Responsibilities

Load and verify products before departure to ensure deliveries are accurate and ready for installation.
Safely transport and deliver equipment to residential and commercial customers.
Assemble, install, and test products on-site, confirming they operate properly before leaving.
Educate customers on basic equipment operation and answer questions.
Represent the company professionally and provide exceptional customer service.
Maintain a safe driving record and meet DOT requirements, including maintaining a valid DOT medical card.
Support special events, trade shows, fairs, model homes, and other company initiatives requiring product transportation and setup.
Complete daily vehicle inspections and help maintain company vehicles in safe operating condition.
Accurately complete delivery paperwork, installation documentation, and system updates.
Safeguard company assets, including vehicles, fuel cards, and equipment.
Collaborate with teammates, warehouse personnel, sales staff, and customers.
Follow company safety policies and procedures.
Take on additional projects and responsibilities as needed.
Arrive on time and ready to contribute.
Maintain a clean, organized workspace and vehicle using 5S principles.
Promote a positive team environment and support fellow employees.
Use proper lifting techniques and team lifts when appropriate.
Wear required safety equipment and prioritize safe work practices.
Test equipment with customers to verify it functions properly before departure.
Document damages, shortages, or service concerns.