Delivery and Installation Technician

Johnson Health Tech Retail Inc•Mount Pleasant, WI

3d•Onsite

About The Position

The Delivery and Installation Technician delivers and installs fitness equipment for residential and commercial customers throughout the region. The role combines driving, product delivery, on-site assembly and installation, customer education, and customer service. Technicians test equipment with customers before leaving and represent the company professionally throughout each delivery. The work is primarily in the field, with time spent driving company vehicles, working in customers’ homes and businesses, and occasionally working in a warehouse. The typical start time is between 7:30 and 8:00 a.m. There is no set end time; the workday ends when the route is complete, typically around 5:00 p.m. during the slow season and as late as 7:00–8:00 p.m. during the busy season. The day begins and ends at the Sturtevant, Wisconsin warehouse. Pay is $20.00 per hour plus tips.

Requirements

High school degree or equivalent.
Valid driver’s license for local travel.
Must successfully pass pre-employment and annual motor vehicle record checks to drive on behalf of the company.
Must successfully complete DOT certification to drive on behalf of the company.
Basic computer skills.
Ability to frequently lift and carry items weighing up to 75 pounds and occasionally lift items weighing up to 100 pounds.
Ability to participate in team lifts of equipment weighing up to 400 pounds.
Ability to frequently push, pull, bend, twist, kneel, reach, and stand throughout the workday.
Ability to sit for extended periods while driving between customer locations.
Ability to wear required personal protective equipment, including impact-resistant safety shoes.

Nice To Haves

1–2 years of delivery and assembly experience.
Strong customer service-oriented background.

Responsibilities

Load and verify products before departure.
Safely transport and deliver equipment to residential and commercial customers.
Assemble, install, and test products at customer locations.
Show customers basic equipment operation and answer questions.
Provide professional customer service throughout deliveries and installations.
Maintain a safe driving record and meet DOT requirements, including maintaining a valid DOT medical card.
Support special events, trade shows, fairs, model homes, and other company initiatives requiring product transportation and setup.
Complete daily vehicle inspections and help maintain company vehicles in safe operating condition.
Complete delivery paperwork and installation documentation and update systems accurately.
Safeguard company assets, including vehicles, fuel cards, and equipment.
Collaborate with teammates, warehouse personnel, sales staff, and customers.
Follow company safety policies and procedures.
Take on additional projects and responsibilities as needed.
Arrive on time and ready to contribute.
Maintain a clean, organized workspace and vehicle using 5S principles.
Support a positive team environment and fellow employees.
Use proper lifting techniques and team lifts when appropriate.
Wear required safety equipment and follow safe work practices.
Test equipment with customers before departure and document damages, shortages, or service concerns.
Take ownership of the customer experience from arrival through installation completion.